Roopika Jadhav

Nature Of Work: Ensuring high quality customer service, handling difficult customer situations and leading the overall service agenda for the bank. Ensure resolution of all complaints received from customers and branches. Ensure requests and complaints are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs. Monitor customer satisfaction by survey ratings, feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service. Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Cross-selling of all products and highlights to sales staff.