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Rohit Verma

Detail-oriented Technical Support Executive with 1.5 years of experience and a Bachelors in Physics from Delhi University. Specialised in troubleshooting Microsoft products, including Windows, Office, Microsoft 365, antivirus, cloud storage, online gaming and data recovery. Previously worked at Teleperformance for Microsoft process. Currently at Stellar Information Technology, focused on data recovery. Skilled in AWS, Linux, Zoho CRM, and Zoho Desk, with a strong track record of resolving complex technical issues and delivering exceptional client satisfaction.

Key Skills

International Technical Support (Microsoft)
Technical troubleshooting & Problem Solving
Windows & Drivers Management
Office Suite & Microsoft 365 Support
Outlook & OneDrive Management
Data Recovery & Backup Solutions
AWS & Linux Expertise
Zoho Desk & Zoho CRM Proficiency

Professional Experience

May 2024
Present
Technical Support Executive
Stellar Information Technology Gurgaon, IN
  • Provided technical support to domestic as well as international customers for data recovery and repair products
  • Utilized my problem-solving skills to quickly and accurately resolve complex technical issues faced by customers, ensuring a high level of customer satisfaction
  • Managed and maintained a database of common technical issues and solutions, enabling faster resolution times for recurring problems
  • Collaborated with cross-functional teams to escalate and resolve escalated technical issues that could not be resolved at the front-line support level
  • Continuously updated my technical knowledge and skills through training sessions and certifications, ensuring that I was always up-to-date with the latest technologies and best practices in technical support
Jan 2023
May 2024
Technical Support Executive
Teleperformance Jaipur, IN
A Technical Support Executive with strengths in being detail-oriented, a problem solver, and meticulous when it comes to solving technical issues related to softwares. A fairly competent and knowledgeable Tech Support Executive whose value and contribution to an organization lie in his capabilities of handling relations with customers as well as performing resolution.

Education

Jul 2017
Jul 2020
Bachelors in Science (Physics) in Dyal Singh College
Delhi University

Quote

I focus more on the process than the outcome. I strongly believe that when the process is right, the results will follow naturally.

Hobbies & Interests

  • Cricket
  • Singing
  • Guitar
  • Writing & Reading

Languages

English
(Fluent)
Hindi
(Fluent)

Career Aspiration

I’m eager to learn and constantly push myself to grow. I aim to build meaningful connections that will benefit both my personal development and my company’s future. Over the coming years, I want to explore the field extensively and absorb all the valuable lessons it has to offer.

Get in touch with Rohit