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ROHIT SHARMA

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Key Skills

Troubleshooting Skills
Multitasking skills
Applying Data To Decision Making
Excellent Communication skills
Action-oriented
Analytical Skills

Professional Experience

Apr 2021
Present
Branch Customer Service
Nims University Jaipur, IN
  • Maintained up to date knowledge of products and services. 
  • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. 
  • Worked to address all customer concerns in a timely and effective manner. 
  • Handled large volume of calls on a day to day basis with a sense of calm and good work ethic. 
  • Developed successful tactics to sell products and services to customers. 
  • Worked to understand the needs of each customer.

Education

Apr 2015
Apr 2016
High School in Vijay Central academy
CBSE BOARD

Certifications

Computer Certification
RSCIT

Quote

"When you want something, all the universe conspires in helping you to achieve it."

Paulo Coelho

Hobbies & Interests

  • Adventure Sports
  • Clubbing
  • Meditation
  • Pets

Languages

English
(Fluent)
Hindi
(Native)

Career Aspiration

In 3 years, I see myself learning new skills that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to invest five years' time specializing in a career I find extremely interesting and motivating.

Get in touch with ROHIT