Message

Rohit Mohinani

I have been results-driven customer satisfaction offering proven history of achievement during 13 months of service . Experience and focused leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing client requirements, delivering solution at best way possible leading service and implementing scalable approaches.

Key Skills

Communications to Customers.
Channel Strategy
Cross-Cultural Leadership
Product Research
Team Management

Professional Experience

Mar 2022
Present
Quality Analyst
Etech Global Services Vadodara, IN
Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands. 
May 2021
Dec 2021
Customer Service Executive
Teleperformance Vadodara, IN
Teleperformance SE is an omnichannel company headquartered in France. The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Sep 2016
Aug 2017
Customer Service Executive
Concentrix Vadodara, IN
Concentrix, an American business services company specializing in customer engagement and business performance.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls and assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Education

Jul 2013
Mar 2014
HSC in VMV
Jul 2009
Mar 2012
SSC in Bright school

Quote

“You become what you give your attention too”

Epictetus

Hobbies & Interests

  • Adventure Sports
  • Indoor Games
  • Movies and music

Languages

English
(Fluent)
Hindi
(Native)
Gujarati
(Basic)

Career Aspiration

To be honest I’m not looking just 3 year’s I am looking way more ahead with a Multinational, Reputed, Well Developed company since beginning. And I’m also looking to learn much more Culture, Interpersonal skills to higher levels and share a few of my view points from experience in past years.

Get in touch with Rohit