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Rohit Koul

Solution-focused Professional with versatile management Skill. Department Team Leader offering a comprehensive background supporting Vodafone operations in roles of increasing responsibility during an 8-year career. Effective communicator who quickly masters new roles and technologies to achieve positive results. Extensively trained in on-Premises and Cloud based Application Performance monitoring Profile.

Key Skills

ITIL Framework
Project Management
People Management
Monitoring
Automation and Transformation
Linux/Unix/Splunk/SQL

Professional Experience

Nov 2018
Present
Senior Team Lead
Vodafone Pune, IN
Currently Leading Two Teams (Operations and Analytics) comprising 22 people. 
Developed and implemented plans to prevent areas of inefficiency. 
Developed and implemented productivity initiatives, Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. 
Created and implemented aggressive action plan to address cost control needs. 
Improved operational planning and business frameworks to enhance resource utilization and reduce waste. 
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions. 
Trained and guided team members to maintain high productivity and performance metrics. 
Performed timely reviews assessing each employee's performance and developed improvement plans.
Identified innovative and automated approaches to routine tasks, making suggestions that were widely received. 
Auditing processes based on fixed standards and conventions. 
Aug 2015
Oct 2018
Team Lead
Vodafone Pune, IN
Leading the monitoring operations team of 11 people. 
Good exposure and experience in batch scheduling tool TWS and CONTROL M. 
Good exposure and experience in monitoring Tools HP-BSM Suite 
Creating and managing Billing maps as per customer requirements. 
Handling the production during the memory loads in DWH databases. 
Running jobs with debug mode on and analyze the job log. 
Investigate on failures, long running jobs, performance issues and fix them. 
Worked on BMC Remedy ticketing tool. 
Create and manage workarounds for the rejects, failures, long running jobs. 
Experience in Amdocs billing system, worked on Amdocs Ensemble billing. 
Renaming the DWH tables, Increasing the DB Size and spool size  for DWH databases. 
Responsible for analyzing the and providing the proper resolution for the alerts and escalating if required 
Implement the technical changes/ configuration changes at the UNIX Server level. 
Actively involved in giving knowledge transfer to the new joiners. 
Preparation of Process documents for the team members. 
Co-ordination role for major incidents 
Able to restart, kill, cancel, hold, release Unix batch jobs using IBM TWS-Job Scheduling Console. 
Checking the Database and Plan for whole Day or called JNEXTDAY 
Aug 2012
Aug 2015
Specialization Infrastructure Engineer
Mphasis Pune, IN
Monitored Wintel and UNIX Infrastructure performance and escalate if there are any events indicating any degradation of Infrastructure. 
Implement the technical changes/ configuration changes at the Wintel and UNIX Server level. 
Monitored incidents for all Sev1, Sev2 and Sev3 issues reported and captured the detailed information about the Incidents in the database and generated Trend analysis reports etc. 
Coordinated with internal & external staff to ensure that incidents are resolved prior to breach of Service Level agreements and prepared reports to analyze Service Desk Incidents. 
Validated each priority tickets in the console to ensure it is updated on time according to the process.
Thorough understanding of the client environment and adhered to the process and met the SLA committed. 
Monitored and reviewed the Service Level Targets and ensured timely closure of priority tickets. 
Set up of SRT (Service Restoration Team) as required for Sev 1 & 2 Incidents. 
Addressed the escalations initiated by the clients by assigning task to the team managers and team leads asking them to revert back with their updates and actions taken in order to avoid similar escalations in future along with a documented report completed by the team lead or manager containing their comments, root cause, plan of actions and action owner names. 
Actively involved in giving knowledge transfer to the new joiners. 
Preparation of Process documents for the team members. 
Generated reports for Problem management Process. 
Co-ordination role for major incidents 
Pro-active prevention of incidents occurring 
Contribute as required to Change Advisory Board 
Review the problem management procedures 
Post-mortems on incident resolution etc., keeping aware of the business’s use of it in order to correctly priorities areas for service improvement 
Possibly developing problem management procedures 
Managing the user accounts by having the administrative privilege through AD. 
Issues related to backup and restore of the user data. 

Education

Aug 2007
Jul 2012
BE(E&TC) in KGCE
Mumbai University

Hobbies & Interests

  • Outdoor Sports

Languages

Englinsh
(Fluent)
Hindi
(Native)
Punjabi
(Basic)
Kashmiri
(Fluent)
Marathi
(Basic)

Career Aspiration

I want to work in a profile where I can work on new technology and to use my Techno Functional skills to meet company’s goals.

Get in touch with Rohit