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Rituparna Chakraborty

Skilled Customer Support Associate specializing in broadband/telephone order progression to completion, well-versed in hardware and software troubleshooting and customer service. I am a tech enthusiast, interested in learning new technologies and processes to enhance my career. A thorough professional ready to apply 15+ years' of experience and ready to be a part of your organization.

Key Skills

Communication skills
Customer Experience Management
Troubleshooting
Problem Solving
Leadership
Creativity
Interpersonal Skills
Problem-solving skills
Multitasking skills

Professional Experience

Jul 2016
Present
Operations Associate
British Telecom Kolkata, IN
UK based Telecommunications company
I provide resolution and assist in resolving customer queries regarding broadband and telephone services.  Also take the neccessary steps to complete orders in time. 
Feb 2006
Apr 2014
Subject Matter Expert
Wipro BPO Kolkata, IN
I supported teams of technical advisors in a voice/chat process, audited calls/chats and provided neccessary feedback to the agents. Resolved escalations to enhance customer satisfaction. Also trained and supported new joinees. 

Education

Apr 1993
Jun 1995
Bachelor of Science in Seth Anandram Jaipuria College
Kolkata University

Certifications

1998
Diploma in Software Technology
CMC Ltd.

Quote

Leaders think and talk about the solutions. Followers think and talk about the problems

Brian Tracy

Hobbies & Interests

  • Baking, yoga, making friends, shopping

Languages

English
(Fluent)
Bengali
(Native)
Hindi
(Fluent)

Career Aspiration

In 3 years I see myself in a managerial position and satisfied with life.

Get in touch with Rituparna