May 2023
Present
Senior guest service associate
Somerset greenways chennai
Chennai, IN
- Communication with Guests: I effectively communicated with guests to ensure their needs and requests were met promptly and efficiently. This included greeting guests upon arrival, providing information about hotel amenities and services, and addressing any concerns or issues they may have had during their stay.
- Maintaining Hygiene: I was responsible for ensuring that the hotel rooms and common areas were clean and well-maintained. This included supervising housekeeping staff, inspecting rooms for cleanliness, and addressing any maintenance issues that arose.
- Guest Delight: I went above and beyond to ensure that guests had an exceptional experience during their stay at Somerset Greenways Chennai. This included anticipating their needs, providing personalized service, and resolving any issues or concerns they may have had to ensure their satisfaction.
- Management: In addition to my direct guest service responsibilities, I also assisted in managing the overall operations of the hotel. This included coordinating with other departments to ensure smooth and efficient service delivery, handling guest complaints and feedback, and assisting in the training and development of staff.
- Problem Solving: I used my strong communication skills to effectively address and resolve any issues that arose during guests' stays. This included handling difficult situations, resolving conflicts, and finding creative solutions to ensure guest satisfaction and retention.
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