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Ravi Ranjan

Having 2 years' experience in Administration, Configuration, Implementation, Lightning and support experience with Salesforce platform. Experience in SFDC Development using Lightning Application, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows. Experience in writing queries using SOQL and SOSL. Experience in creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List, Validation Rules, workflows, approval processes. Experience in project management tools like JIRA, Salesforce Inspector and Workbench. Worked on Salesforce marketing cloud, Sales cloud & service cloud.

Key Skills

Customer Relationship Management
JIRA
Salesforce.Com
Salesforce Object Query Language (SOQL)
Salesforce Object Search Language (SOSL)
Workbench
Salesforce Inspector

Professional Experience

Jul 2019
Present
Salesforce Administrator And SFMC
IQVIA Bangalore Urban, IN
IQVIA is an American multinational company serving the combined industries of health information technology and clinical research.
Performed administration tasks like user creation, managing custom fields, roles, and profiles. 
Work with Validation Rules, Actions, Approval Processes, Flow Builder and Process Builder 
Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports and dashboards and various other components as per the client and application requirements. 
Provided support and enhancements to the various already developed components. Worked on Business Automation using Workflow and Process-Builders 
Involved in Customer support activities and directly interacted with the client providing support in thorough understanding of the Application.

Education

May 2013
May 2017
BTech in Jalpaiguri Government Engineering College

Certifications

2020
OCE Sales Administration
IQVIA
2020
OCE Sales Configuration
IQVIA

Languages

Hindi
(Native)
English
(Fluent)
Bengali
(Basic)

Get in touch with Ravi