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Rashi Shyamwani

Experienced Customer Service Executive with 3 years of proven success in effectively communicating with customers, taking action to address their needs, and delivering engaging presentations. Skilled in public speaking and adept at building strong relationships with clients. Proficient in resolving issues and ensuring customer satisfaction. Passionate about providing exceptional service and driving positive customer experiences.

Key Skills

Communications to Customers
Action-oriented
Public Speaking & Presentations

Professional Experience

Aug 2023
Present
CUSTOMER SERVICE EXECUTIVE
Amazon New Delhi, IN

  • Responsible for handling customer inquiries, complaints, and feedback through various channels including phone, email, and chat

  • Provided exceptional customer service by addressing customer issues in a timely and professional manner, ensuring customer satisfaction and loyalty

  • Utilized my strong communication skills to effectively interact with customers, convey information clearly, and resolve issues efficiently

  • Prepared and delivered presentations to train new customer service representatives on best practices and company policies

  • Participated in public speaking events representing the company at conferences, seminars, and other public forums to promote brand awareness and customer engagement

Feb 2021
Jul 2023
CUSTOMER SERVICE EXECUTIVE
Teleperformance Gurgaon, IN
  • Responding to customer inquiries: Addressing customer questions, concerns and issues promptly and effectively through various communication channels, such as phone calls, emails and online chats.
  • Resolving customer complaints: Investigating and resolving customer complaints and escalating issues to management when necessary to ensure customer satisfaction and retention.
  • Providing product information and recommendations: Assisting customers in making informed purchasing decisions by providing detailed product information, recommendations and comparisons.
  • Conducting public speaking and presentations: Demonstrating excellent communication skills by conducting training sessions, webinars and presentations to educate customers on company products and services.
  • Collaborating with team members: Working closely with team members to ensure consistent and exceptional customer service delivery, sharing best practices and feedback to improve overall customer experience.

Education

Feb 2018
Apr 2019
Intermediate in Acme Public School
Feb 2016
Apr 2017
High school in Acme Public School

Quote

Make your life a masterpiece ; with no limitations on what you can be , have or do

Brian Tracy

Hobbies & Interests

  • Arts
  • Coding
  • Creative Writing
  • Journal writing

Languages

Hindi
(Fluent)
English
(Fluent)

Career Aspiration

In the next 3 years, I aim to enhance customer experience through clear and empathetic communication, improve customer satisfaction ratings, and deliver impactful presentations to drive sales and retain customers.

Get in touch with Rashi