Rakshith Y D

Publishing Reports, providing Feedback & Training to Team Members.
Clarifying Team Members doubts in real time to ensure accurate information given to customers & keep up the good customer experience.
Preparing Work Modules for the Team to enhance the product knowledge (Decision Trees) & improve Quality scores.
Helping team members on the navigation of the tools & develop their skills. 
Resolving clients query on priority basis, Taking up escalations (Supervisor Calls) & managing General Callbacks.
Planning and overseeing how to resolve client requests (Feature requests given by customer) I will reach out to the product team, Address on the same.
Updating clients about new developments in the company's products. 
Attending  Team meetings, and industry events action to ensure customer satisfaction.

New acquisition of clients.
Get to know the Accurate information from the client end & passing the potential lead, Converting the lead to business by proving Designs & Quotations. 
Set up meetings with potential clients by prospecting & qualifying the leads.
Handled south India region - BLR, HYD & CHENNAI
Achieved the highest number of PL's in Q1 450+
Helping team members develop their skills. 
Cold calling.
Understand customer needs and requirements.
Pitching products and Qualify opportunities to the appropriate level for further development and closure.
Maintain and expand our database of prospects in CRM.
Team with channel partners to build pipeline and close deals. 

Resolving clients query.
Feedback calls & Retention of clients, up-selling. 
Ensuring client Satisfaction.
Contacting potential clients via email or phone to establish rapport and set up meetings.
Planning and overseeing how to resolve clients query.
Attending conferences, meetings, and industry events action
Contacting clients to inform them about new developments in the company's products.
Negotiating and renegotiating by phone, email, and in person.
Training personnel to clients  and helping team members develop their skills. 

 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Understand customer needs and requirements
Pitching products and Qualify opportunities to the appropriate level for further development and closure
Close sales and achieve monthly quotas
Research accounts, identify key players and generate interest
Maintain and expand your database of prospects in CRM
Team with channel partners to build pipeline and close deals
Perform effective online demos to prospects.
Share feedback about the product and customer to marketing and Product Team.