Rakshith Y D

Training team, publishing reports, and providing feedback to my team.
Clarifying team doubts in real time to ensure
Accurate information is given to customers to maintain a good customer experience.
Preparing work modules for the team to enhance product knowledge (decision trees) and improve quality scores.
Helping team members with the navigation of the tools and developing their skills
Resolving client queries on a priority basis and handling escalations in all three mediums (calls, chats, and emails)
Addressing Supervisor calls and managing general callbacks
Planning and overseeing how to resolve client requests
(feature requests given by customers) I will reach out to the product team to check on how we can address the same.
Updating clients about new developments in the company's products.
Attending team meetings and industry events to ensure customer satisfaction.
Co-ordinating with product team regarding bulk communications to customers

New acquisition of clients.
Get accurate information from the client's end and pass the potential lead on. Convert the lead to business by handing over the lead to an interior designer (who provides designs and quotations).
Set up meetings with potential clients by prospecting and qualifying the leads.
Handled south India region - BLR, HYD & CHENNAI
Achieved the highest number of PLs in Q1 (450+).
Helping team members develop their skills.
Cold calling and shooting out emails to property prospects based on the requirements is a semi-voice process.
Understand customer needs and requirements.
Pitching products and qualifying opportunities at the appropriate level for further development and closure
Maintain and expand our database of prospects in CRM.
Team with channel partners to build pipeline and close deals.

Resolving clients queries through calls, chats, and emails

Training clients on the product through the Anydesk and Team Viewer applications and integrating Numpads and biometric devices
Feedback calls, retention of clients, and up-selling
Ensuring client satisfaction.
Contacting potential clients via email, chat, or phone calls to establish rapport and set up meetings
Planning and overseeing how to resolve clients queries.
Attending conferences, meetings, and industry events
Contacting clients to inform them about new developments in the company's products.
Negotiating and renegotiating by phone, email, and in person
Training personnel for clients and helping team members develop their skills

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Understand customer needs and requirements.
Pitching products and qualifying opportunities at the appropriate level for further development and closure
Close sales and achieve monthly quotas.
Research accounts, identify key players, and generate interest.
Maintain and expand your database of prospects in CRM.
Team with channel partners to build a pipeline and close deals.
Perform effective online demos for prospects.
Probing the customer to share feedback about the product and working on retention and customer satisfaction.