Message

Rakesh Sharma

 In my role as a Collections Officer, I specialized in effectively managing the collection process for outstanding loans. Utilizing my expertise in financial analysis and negotiation, I pursued delinquent accounts with a strategic approach, fostering positive communication to facilitate timely repayments. Through meticulous tracking and follow-up, I consistently met collection targets while adhering to compliance standards and maintaining strong customer relationships. My proactive approach and ability to navigate complex financial scenarios resulted in optimal recovery rates and contributed to the overall financial well-being of the organization. 

Key Skills

Interpersonal Skills
Communications to Customers
Ms Office
Problem Solving

Professional Experience

May 2023
Present
Collections Officer
Aditya Birla Housing Finance Limited Kolkata, IN
  • Led efforts to collect payments for various home loans, making sure people paid on time and solving any issues they had.
  • Took on some tasks by myself, showing that I can handle responsibilities well and be trusted to get things done.
  • Worked closely with other teams to solve problems and make our collections process better, showing that I'm good at working with others.
  • Found creative solutions to tricky situations in collections, helping make our work more effective overall.
  • Showed potential for leadership by suggesting ways to improve how we do things and making our collections process even better.
Jul 2020
May 2023
Collections Executive
Bajaj Housing Finance Limited Kolkata, IN
  •  Successfully managed collections for secured home loans, ensuring timely repayments.
  • Utilized effective communication and negotiation skills to address borrower concerns and facilitate payments.
  • Demonstrated proficiency in financial analysis to assess repayment capacity and mitigate risk.
  • Maintained accurate records of collections activities and adherence to regulatory compliance.
  • Collaborated with cross-functional teams to streamline collection processes and improve efficiency.
Dec 2018
Jan 2020
Sales Executive
ICICI BANK Kolkata, IN
  •  Exceeded sales targets consistently, driving revenue growth in consumer durables. 
  •  Built strong customer relationships through effective communication and product knowledge. 
  •  Developed and executed sales strategies to expand market reach and increase customer base. 
  •  Cross-sold additional banking products to consumer durable customers, maximizing revenue. 
  •  Ensured compliance with regulations, resolved customer issues, and stayed informed about market trends. 

Education

May 2013
Jul 2017
Bachelor of Commerce in Bangabasi Evening College
University of Calcutta
Mar 2011
Apr 2013
Higher Secondary in National Institute of Open Schooling
National Institute Of Open Schooling
Jan 2010
Mar 2011
Madhyamik in Kankinara High School
West Bengal Board of Secondary Education

Certifications

2017
Financial Accounting System
Youth Computer Training Centre
2017
Diploma in Financial Accounting System
Youth Computer Training Centre
2018
Business Enterprise Solution with Tally ERP
Youth Computer Training Centre

Hobbies & Interests

  • Playing Cricket
  • Bike Riding
  • Listening to Music
  • Watching Webseries

Languages

Hindi
(Native)
English
(Fluent)
Bengali
(Fluent)

Career Aspiration

As a Collections Officer, I aspire to enhance my skills in managing loan repayments and fostering client relationships. My goal is to provide exceptional support to borrowers, helping them navigate financial obligations effectively and contributing to the success of both clients and my organization.

Get in touch with Rakesh