Rakesh Ranjan

• Responsible for generating banqueting business for the hotel 
• Engaged in regulate client meetings and making sure their expectations are exceeded 
• Establish client base of organizations, associations, social and corporate business through direct inside sales effort 
• Develop and maintain relationships with key clients in order to produce group business 

➢ Oversee the operations functions of the hotel, as per the Organizational chart 
➢ Hold regular briefings and meetings with all head of departments. 
➢ Handling complaints, and oversee the service recovery procedures. 
➢ Ensure all decisions are made in the best interest of the hotels and management. 
➢ Closely monitor the hotels business reports on a daily basis and take decisions accordingly. 
➢ Prepare a monthly financial reporting for the owners and stake holders
 ➢ Prepare a monthly financial reporting for the owners and stake holders 
➢ Act as a final decision maker in hiring a key staffs.
 ➢ Attending the guests and working on their complaints and queries 
➢ Helping other staff member in their work execution 
➢ As per the requirement working for long hours including night 
➢ Ensure that all the policies are being followed : - 

➢ Attending the guests and working on their complaints and queries 
➢ Ensure that food areas and dining place are in good condition 
➢ Assist in the other administrative work 
➢ Managing the team of 62 staffs 
➢ Providing training for new staff 
➢ Hold regular briefings and meetings with staffs 
➢ Helping other staff member in their work execution 

➢ In overall charge of a busy food and beverage operation. 
➢ Executing vendors, line up and do confirm that they are doing well or not ➢ Effectively managing the daily operations 
➢ Coordinating with the chef for the requirements 
➢ Managing food cost 
➢ Managing the food quality 
➢ Interacting with the guests 
➢ Checking for the guests complaints and taking action on them 
➢ Making sure presentation and services are consistent throughout 
➢ As per the requirement working for long hours including night
 ➢ Scheduling the working hours and timing for the team 
➢ Engaging and motivating staff to do better. 
➢ Ensure that all the policies are being followed