RAKESH CHILIVERI

To become a professional in the field of Hotel Industry in order to apply my technical and logical skills and where I can constantly learn as well as that offers professional growth.

Key Skills

Communication
Customer Service
Administrative skills
Schedule Management
Multi Task Management
Effective Planing

Professional Experience

Apr 2019
Nov 2019
Pastry Chef/ Coffee Maker/ Waiter
CAFE COFFEE DAY Hyderabad, IN
  • Clean tables and coffee appliances
  • Greet customers with warm, friendly attitude
  • Greeted and served an average of customers daily, providing prompt, personalized, and friendly service in a fast paced environment
  • Maintain cleanliness both behind and in front of counter
  • Plan, implement and manage daily operations
  • Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty
  • Prepare menus
  • Suggest new menu items
  • Offered customers information about coffee beans, flavor notes, drink ingredients, and the roasting process to
  • increase drink sales
  • Understand visitors' preferences and make suggestions based on findings
  • Serve drinks and snacks with speed and efficiency
  • Respond quickly to customer inquiries
  • Served gourmet coffee drinks using a wide variety of brewing methods, including espresso, French press,
  • AeroPress, pour over, and cold brew
  • Take Maximum orders daily
  • Prepare a wide variety of goods such as cakes, cookies, pies, bread
  • Work with no.of different customers daily
  • Decorate pastries using different icings, toppings so that they are appealing to the eye
  • Monitor supplies and ingredients necessary for daily operations
  • Check quality of material and condition of equipment
  • Train, guide and motivate pastry assistants
  • Identify staffing needs and help recruit and train personnel
  • Maintain a clean cooking station
  • Adhere to health and safety standards
  • Keep abreast with the latest food and industry trends
Nov 2018
Apr 2019
Food Beverage Coordinator
THE PARK BANGALORE Bangalore Urban, IN
  • Greet customers with warm, friendly attitude
  • Clean tables and coffee appliances
  • Count drawer at the beginning and end of each shift
  • Advised customers on coffee blends, roasts, teas, speciality espresso beverages, and artisanal pastries, offering
  • accurate, detailed information about origin and flavor
  • Contribute to 100% customer satisfaction rating
  • Facilitate free coffee tasting sessions for customers, employing upselling techniques to boost sales when
  • business is slow
  • Maintain cleanliness both behind and in front of counter
  • Manually tamped, pulled, and observed the extraction of espresso shots to make the highest-quality drink every
  • time
  • Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty
  • Offered customers information about coffee beans, flavor notes, drink ingredients, and the roasting process to
  • increase drink sales
  • Prepare espresso shots, speciality espresso drinks, and French press, pour over, and drip coffee
  • Prepare orders for coffee, snacks, and sandwiches
  • Prepare specialty drinks to meet the customer's needs
  • Respond quickly to customer inquiries
  • Increase revenue by 100% through upselling techniques
  • Assist management with drawer counting and bank deposit
  • Count drawer at the beginning and end of each shift

Education

May 2017
Mar 2020
BACHELOR OF HOTEL MANAGEMENT in GLOBAL INSTITUTE OF HOTEL MANAGEMENT
OUSMANIA - TELANGANA
May 2015
Mar 2017
INTERMEDIATE in TRINITY JR COLLEGE
INTERMEDIATE BOARD - TELANGANA
May 2014
Mar 2015
HIGH SCHOOL in ZPHS
SECONDARY BOARD - TELANGANA

Hobbies & Interests

  • Cooking New Dishes
  • Watching cooking shows
  • Travelling to explore multiple cultures.
  • Community work / Charity work

Languages

English
(Native)
Hindi
(Native)
English
(Native)

Get in touch with RAKESH