Dec 2019
Present
Customer Service Executive
HGS(payroll), Accenture(cost centre)
Bengaluru, IN
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Addressed on average 50 inbound customer calls daily
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Increase sales by upselling or cross selling to customers
Maximize efficiency by staying under budget and increasing customer satisfaction by providing credits according to company standards
Addressed on average 50 inbound customer calls daily
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Increase sales by upselling or cross selling to customers
Maximize efficiency by staying under budget and increasing customer satisfaction by providing credits according to company standards
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