RB

Rajosik Bhowmick

Customer Service Representative with 20 months of experience in the BPO industry. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player

Key Skills

Manage CRM
Microsoft office
Microsoft word
Microsoft Excel

Professional Experience

Nov 2019
Present
Customer Service Executive
HGS(payroll), Accenture(cost centre) Bengaluru, IN
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls

Addressed on average 50 inbound customer calls daily

Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Increase sales by upselling or cross selling to customers

Maximize efficiency by staying under budget and increasing customer satisfaction by providing credits according to company standards

Education

Jul 2017
Aug 2019
Mba in National School of Business
Mysore University
Jul 2012
Aug 2016
Btech in Techno India University
MAKAUT
Jul 2010
Aug 2012
12th board(ISC) in DBMS English school
ISC
Jul 1996
Aug 2010
10th board in DBMS English school
Ics3

Certifications

2014
Autocad
Lehar It services

Hobbies & Interests

  • Playing Cricket
  • Bike Riding
  • Playing Volleyball
  • Anime fan

Languages

English
(Fluent)
Bengali
(Fluent)
Hindi
(Fluent)

Career Aspiration

Managing a team of my own and growing with the team

Get in touch with Rajosik