Rajat Patel

Operations Associate Gurgaon, India

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Active listening

Interpersonal skills

Leadership

Problem-Solving

Professional Experience

Mar 2023

Present

Operations Associate

Vehiclecare Gurgaon, IN

VehicleCare is a leading provider of vehicle insurance claims with cashless facility across India.

Coordinating with insured for claim documents & processing. Monitor the process flow of allotted claims from registration to settlement.

Jul 2022

Nov 2022

Customer Support Associate

Blinc Technology Pvt Ltd. Gurgaon, IN

Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Education

Apr 2021

Mar 2024

Batchelor of Arts in Bareilly College

M.J.P.R. UNIVERSITY

Aug 2019

Aug 2021

Diploma Computer Sci. in Invertis University

Invertis University

Quote

A person who never made a mistake never tried anything new.
Albert Einstein

Hobbies & Interests

Traveling
Football
CLASSICAL MUSIC

Languages

Hindi

(Native)

English

(Fluent)