Raj salaskar

Operations Executive Onboarding Specialist & L1 Support :
1)  Led client onboarding on tech platforms, ensuring seamless transitions.  Managed and resolved over 150 to 180 weekly operational queries on CRM Application. 
2) Provided proactive client support, maintaining high satisfaction levels.
3) Conducted data entry and analysis for insightful reporting.
4) Collaborated with cross-functional teams to align objectives. 
5) Led client onboarding for Global clients.
6) Achieved 350+ client onboardings on a SaaS platform in one year.
7) Conducted training sessions to maximize platform usage.
8) Identified process improvements for operational efficiency. 

 Health Claims :
1. Managing incoming customer queries related to claim initimation and  status on ICICI iLombard CRM Application with (Daily 30 to 40).
2. Responcible for customer support via email, ensuring effective communication and resolution.
3.  Able to Close between 60 to 70 Calls and Emails on basis to achieved the Target SLA
Repeat Team (Level 1 Escalations): 1 + Years of experience in addressing Level 1 escalations from  customers, ensuring their issues are resolved efficiently and to their satisfaction.