May 2019
Present
Hotel Manager
Good Luck Hotel
New Delhi, IN
· Managed a team of four front desk agents and helped them to resolve issues that arose during their shifts.
· Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
· Cultivated long-lasting relationships with outside vendors including florists and restaurants to secure relationship marketing opportunities for guests.
· Supervised the daily operations of a brand-new, 50-room hotel with a staff of 5 employees.
· Assisted guests at check-in, providing information on various services within the hotel.
· Maximized customer satisfaction by resolving disputes and concerns within given timeframe.
· Ensured general health and safety protocol, including food safety procedures, were consistently adhered to.
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