Oct 2013
Sep 2015
Customer Service Agent
Xylo Corporation
Tadmait, UM
- Address all customer service queries in a polite, accurate, and timely fashion.
- Worked well with upper management to ensure ultimate customer satisfaction.
- Achieved a customer satisfaction rating of 97% within 8 months of employment.
- Received the Customer Service Agent of the quarter award twice.
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.