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Rahul Kumar Sharma

1+ year Experience in Inbound calling in Aegis1+ year Experience in Content Moderation in Webhelp1+year Experience as an SME in Webhelp

Key Skills

Problem solving
Team management
Flexibility
Decision Making
Communication skills.

Professional Experience

Dec 2019
Present
SME
Webhelp India Pvt Ltd Gurgaon, IN
- 1 time awarded for Fastest Finger First - Top performer in QA mod - Top performer in continuously 7 month.
I started here as Content moderator and my responsibility was to mark relevant policy on the cases. 
Then I got promoted here as an SME so my current role is to handle the team and managing shrinkage, attrition, roaster and resolving the doubts and queries.
Sep 2018
Nov 2019
Executive
Aegis Pvt Ltd Gurgaon, IN
- 2 time awarded in quiz competition - 1 time awarded for all time green(Quality) - 1 time awarded by the external QA for good quality.
Its an inbound process of airtel retention where we had to retain the customer by resolving their queries. 

Education

Jul 2014
Jun 2017
BCA in JIMS
GGSIPU
Apr 2013
Mar 2014
12th in Bal Niketan Public School
CBSE
Apr 2011
Mar 2012
10th in Bal Niketan Public School
CBSE

Certifications

Won Math and Science olympiad
CBSE
Blood Donation
Rotary Blood Bank
Tree Plantation
GGSIPU

Hobbies & Interests

  • Music
  • Gaming
  • Traveling
  • Cooking New Dishes

Languages

English
(Fluent)
Hindi
(Native)
Rajasthani
(Native)

Get in touch with Rahul Kumar