Oct 2018
Present
Senior Associate
Metlife
Jaipur, IN
Metlife Responsibilities-
1. Identifying the policy documents and transferring to further department to process the documents.
2. Successfully managing the queue and ensuring completion of workflow within the required time frame and share accomplished numbers with stateside team.
3. Responsibly solving the disputes raised by stateside team via calls and e- mail.
4. Handling all calls and meetings in absence of Floor Line Managers.
5. Backup QA for the team in the absence of Quality Team.
6. Cross-trained in similar work type process to provide assistance in high
volume days.
7. I have successfully trained a trainee during BHF migration in DXC
Technology
8. I send daily reports to Internal and External stateside partners to understand
the process.
1. Identifying the policy documents and transferring to further department to process the documents.
2. Successfully managing the queue and ensuring completion of workflow within the required time frame and share accomplished numbers with stateside team.
3. Responsibly solving the disputes raised by stateside team via calls and e- mail.
4. Handling all calls and meetings in absence of Floor Line Managers.
5. Backup QA for the team in the absence of Quality Team.
6. Cross-trained in similar work type process to provide assistance in high
volume days.
7. I have successfully trained a trainee during BHF migration in DXC
Technology
8. I send daily reports to Internal and External stateside partners to understand
the process.
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