Senior Associate experienced in identifying and coordinating process improvement in BPO. i graduate from B.com. Skill-fully identifies , plans and Implements prioritised for the organisation transformation. Knowledge of Accounts Process, Energetic team player, working well under pressure and a good Quick Learner

Key Skills

Accounts
Process Analysis
Internal Quality Auditing
Ability to work independently as a team member
Good Communication Skills
Quick Learner
Smart Working, Sincere & Punctual

Professional Experience

Sep 2018
Present
Senior Associate
Metlife Jaipur, IN
Metlife Responsibilities-
1. Identifying the policy documents and transferring to further department to process the documents.
2. Successfully managing the queue and ensuring completion of workflow within the required time frame and share accomplished numbers with stateside team.
3. Responsibly solving the disputes raised by stateside team via calls and e- mail.
4. Handling all calls and meetings in absence of Floor Line Managers.
5. Backup QA for the team in the absence of Quality Team.
6. Cross-trained in similar work type process to provide assistance in high
volume days.
7. I have successfully trained a trainee during BHF migration in DXC
Technology
8. I send daily reports to Internal and External stateside partners to understand
the process.

Education

Jun 2017
Jun 2019
M.Com in Bhawani Niketan College
University of Rajasthan
Jun 2014
Jun 2017
B.Com in Bhawani Niketan College
University of Rajasthan
Jun 2012
Jun 2014
Higher Secondary in JPS School
RBSE
Jun 2001
Jun 2012
Secondary in SNPS School
RBSE

Achievements

AWARDS
-Promoted as a Senior Insurance Associate in 2020. 
-Recognized 1 times for R & R.
-Received 4 Times VOC from Clients.

Hobbies & Interests

  • Music
  • Playing Cricket

Get in touch with Rahul