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Rahul Dahiya

7+ year’s experience with impressive success in managing all aspects of network process and providing end-to-end assurance of cost & revenue from source through to Network within a controls environment. Performance driven professional in Telecom, Fraud and Risk Operations and Finance domain.

Key Skills

TOCO Operations
Provisioning Assurance
Data Analytics
Reconciliation Analysis and Reporting.
Governance scoring & Compliance.
Billing Validation

Professional Experience

Aug 2020
Present
TOCO Analyst
Bharti Airtel Gurgaon, IN
  • Monthly Rental Bill Validation of centralized TOCO partners. 
  • Opex Control- Analyze Trends and hypothesis in cost parameters for saving opportunities in existing framework. 
  • Vendor Management - Complete Vendor management, vendor payments &Invoicing 
  • Process Simplification- Continuous streamlining of P2P cycle ensuring adherence to payment cycle and visibility in payments to all stakeholders 
  • Monthly Rental Bill Validation of centralized TOCO partners.
Feb 2015
Aug 2020
Process Analyst
Bharti Airtel Gurgaon, IN
  • Proficient in in-depth revenue or usage data analysis, network usage trending, assuring revenue leakage, monitoring & analyzing revenue based data.
  • Studying trend of different high risk parameters such as charges, adjustments, discounts and usages for current & previous months.
  • Identifying and terminating the fraud cases as well as reconciling data to minimize revenue leakages
  • Scrutinizing the data to recognize the bugs available in system and fixing the same in quick turnaround time
  • Validation and testing the configuration changes at PAN India level
  • Track major incident management process and ensure adhere of the process and escalation requirements within various support and delivery areas.
  • Understanding of billing cycle and invoice validation
  • Strong exposure in preparing & analyzing ad hoc reporting of Network data to support Billing Operations and other departments.
  • Expertise in new process & system improvements, process migrations and network conversions by providing guidance related to network set-up & processes.
  • Project automation planning & vendor relationship management with Wipro by analyzing the business requirement and providing UAT to vendor team case of new Network changes at PAN India level.
  • To check end to end reconciliation (whether file is being processed to technical than mediation and Billing system) using different tool (e.g.: SQL Server, MS Access, BI, Toad and AQT).
  • To analyze root cause, identify Known Error and coordinating actions to fix the error.
  • Conducted User Acceptance Testing (UAT) and supported the team during new Network changes
Feb 2014
Mar 2015
TSG Engineer
Vayam Info Solution s Pvt Ltd. Delhi, IN
  • Providing 1st Level Technical support to end user of Bharti
  • Proficient in handling escalated cases and resolving within TAT 
  • Fetching data from ICRM,PACS,HLR and generating reports
  • Validation of Network, Prepaid, Data and Postpaid related complaints.

Education

Jul 2007
Jul 2011
B.tech in
MDU(Rohtak)

Achievements

Accomplishments Always Motivates
  • RIM payout cleanup due to nonexistence profiles, saved $4000 per year 
  • Migration of HLR from Ericsson to Nokia by mapping the similar parameters. 
  • Non-voice project-voice service opened in Non-voice subscription users ,saved 16Mn. revenue per year 
  • IR default & standardization project in India.

     

Get in touch with Rahul