Raghav R

To become the top-notch specialist in operations area and working for a stimulating and challenging career, design through phase in ERP Technology arena. Looking forward to join an organization where I can make a proper use of my skills, which ultimately will lead to complete customer satisfaction.

Key Skills

SAP MDM
SAP MM
SAP SD
Business Process Improvement
Supply Chain Management
Leadership

Professional Experience

Feb 2020
Present
Sales Support Analyst
Hewlett Packard Enterprise Chennai, IN
➢ Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales 
compensation
➢ Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements
➢ Records, updates and validates customer and deal information in systems produces reports and 
analyses of sales processing activities
➢ Provides high-level support for sales processing activities for multiple business areas or groups
➢ Demonstrates mastery across all sales processing areas, including pricing and creating quotes for the most highly complex deals
➢ Order execution, billing schedule and invoice generation per customer requirement
➢ Supervises and performs oversight of all sales processing documentation systems and activities for the organization to ensure completeness and accuracy of data and adherence to compliance 
standards
➢ Working with stakeholders and leadership to identify areas for process improvement, implement changes, and communicate and drive greater efficiency and accuracy
May 2018
Mar 2020
MDM Support Associate
Infosys Chennai, IN
➢ Creation/Changes in materials in global, plant & saleslevel.
➢ Creation and changes in Purchase inforecord.
➢ Creation and changes in source list.
➢ Creation in pricing procedure.
➢ Support in Customer/Vendor master data.
➢ Charm developer by creating the charm transports and releasing the transports inSAP environment.
➢ Configuration of tables in SAP by working in Development, quality & productionenvironment.
➢ Uploading the Mass materials by Using Win shuttleSoftware.
➢ Expertise in customization and configuration of business and process requirementsin MM.
➢ Providing the continuous improvement KAIZEN projects as per the organizationneeds
➢ Handling Issue’s in the form of Service Requests and reviewing them to meet on time deliveries on compliance Within the SLA.
➢ Conducting daily board meeting & reviewing the daily performances of theteam.
➢ Delivering knowledge transfer to new team members and to other teams in case of newly developed functionalities.

Education

May 2014
Apr 2018
BE Mechanical in Prince Dr K Vasudevan College of Engineering
Anna University

Certifications

2018
SAP MM
Tech Info Solutions

Achievements

2018
Continuous Improvement KAIZEN
Name: Reducing the FTR % in Product Master Data
Project Type: Kaizen
Problem statement: FTR was 80% before initiation of the project in Product Master Data.
Solution: FTR has been reduced from 80% to 10% after the project initiation by creating the different request templates which helped the clients to make it as a standardized practice.
2019
Lean Deployment
Name : Reduction of manual intervention for mass upload data in Material Master Data.
Project Type: Lean Accelerator
Problem statement: Execution of data in SAP by manually which will increase the AHT of the service requests.
Solution: AHT of service requests has been reduced by preparing win shuttle scripts and effectively making use

Hobbies & Interests

  • Watching movies
  • Listening songs
  • Playing Chess

Languages

English
(Fluent)
Tamil
(Native)
Hindi
(Basic)

Get in touch with Raghav