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Punam Saila

With 1years of experience in hospitality industry , I have honed my skills in providing exceptional customer service and building strong relationships with guests. My expertise lies in ensuring guest satisfaction, handling guest inquiries and complaints efficiently, and going above and beyond to exceed their expectations. I am adept at resolving issues promptly and maintaining a positive and welcoming environment for all guests. My strong communication and interpersonal skills, along with my passion for creating memorable guest experiences, make me a valuable asset to any team.

Key Skills

Adapt to work under pressure
Flexible in working hours
Guest handling

Professional Experience

Sep 2019
Jul 2020
Guest Relation Executive
Ambassador pallava , chennai Chennai, IN
  • As a Guest Relation Executive at Ambassador Pallava Chennai, I was responsible for welcoming guests and ensuring their stay was comfortable and enjoyable.
  • I adapted well to working under pressure, handling multiple guests at a time and resolving any issues they may have had promptly.
  • My flexible working hours allowed me to be available whenever guests needed assistance, including late-night check-ins or early-morning check-outs.
  • I excelled in guest handling, providing excellent customer service, addressing complaints, and going above and beyond to make sure guests had a positive experience.
  • I used my skills in adaptability and flexibility to ensure that all guests felt valued and well taken care of during their stay at Ambassador Pallava Chennai.
Mar 2019
Sep 2019
Guest Service Associate
S.Hotel , Chennai Chennai, IN
  • Adapted to work under pressure by maintaining composure during high-volume check-ins and check-outs
  • Utilized flexibility in working hours to accommodate for shift changes and last-minute scheduling adjustments
  • Demonstrated excellent guest handling skills by addressing and resolving customer inquiries and concerns promptly
  • Maintained a positive and welcoming attitude towards all guests, creating a warm and inviting atmosphere in the hotel lobby
  • Assisted in coordinating special requests and accommodations for VIP guests, ensuring a seamless and memorable stay experience
Feb 2019
Mar 2019
Industrial Trainee
The Park , Chennai Chennai, IN
  • Adapted to work under pressure by efficiently handling multiple tasks and meeting tight deadlines
  • Demonstrated flexibility in working hours by willingly adjusting work schedule to accommodate business needs
  • Successfully managed guest handling by providing excellent customer service and resolving any issues or complaints in a timely manner
  • Assisted in coordinating various industrial projects and tasks, contributing to the overall success of the team
  • Gained hands-on experience in various industrial processes and operations, enhancing my knowledge and skills in the field

Education

Apr 2018
Mar 2019
Diploma in aviation and hospitality in Frankfinn , Salt Lake
Apr 2017
Mar 2019
Bachelor of Arts in St . Paul Cathedral Mission college

Hobbies & Interests

  • Traveling
  • Exploring new places and culture

Languages

English
(Fluent)
Bengali
(Native)
Hindi
(Fluent)

Get in touch with Punam