Message

Priya Pasad

A kin and curious Learner and very adaptive to the environment. A person who aims at trying each and every possible field so at the end of the day has ocean full of knowledge. Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Presentations & Public Speaking
Problem Solving Skills
Managing Sales Productivity

Professional Experience

Jan 2021
Present
Customer Service Executive
Teleperformance Thane, IN
  • Call Centre Representive with 4 months of expertise in assisting customers with questions and concerns. 
  • Successfully de- escalating conflicts and promoting loyalty
  • Promoted available products and services to customers. 
  • Achieved and consistently exceeded revenue quota through product and service promotions. 
  • Adhered to company policies and scripts consistently. 
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Education

Mar 2018
Mar 2020
HSC in S. I. E. S College
Mumbai University

Certifications

2018
MSC- IT
Maharashtra IT Board

Hobbies & Interests

  • Listening Music
  • Playing sports
  • Reading Articles

Languages

English
(Fluent)
Marathi
(Fluent)
Hindi
(Fluent)
Gujarati
(Native)
Kutchi
(Native)
Tamil
(Basic)

Get in touch with Priya