Message

Arpan Singh

An energetic, talented and self motivated professional with a real passion in delivering a quality service to the guest and maintaining excellent relationships with them to encourage repeat business, having a proven track record of running successful operations that can grow the business, cut costs and at the same time maximize the profits Looking forward to work with an esteemed organization with an objective to utilize my professional skills and experience and get an opportunity to learn and grow with the organization to develop an enviable career profile

Key Skills

Microsoft Office
Problem solving skills
Communications to customers
Leadership

Professional Experience

May 2018
Present
Food And Beverage Manager
Rivera Sarovar Portico Ahmedabad, IN
  •  Report to the general manager of the hotel  
  • Responsible for Catering sales & Operation with Two banquet halls with capacity of 500 Pax, Two Lawns capacity of 2000 Pax, One Restaurant, Along with 80 rooms Keys In room dining 
  • Leading the department with the 25 manpower 
  • Make business Plan to achieve 4.6 CR food and beverage revenue Per Year. 
  • Responsible for catering sales and Event Operation, 

Jun 2016
May 2018
Assistant Food Beverage Manager
Country Inn & Suites by Carlson Rezidor Hotel Ahmedabad, IN
  •  Inspiring & cheering Employees to accomplish target, organization, Achieve department’s budget by maintaining profits through increased sales / revenue maintain expenses under control.
  • Coordinating with various departments to provide services.
  • Communicates to superior any difficulties, external or internal customer feedback and other relevant.

Sep 2014
May 2016
Catering Assistant
The Gateway Hotel Ummed by Taj Group Ahmedabad, IN
 To check all side boards in the restaurant with all service gears & cutleries. along with the accompaniments
 TO do the proper set up in the restaurant after completing of dinner, breakfast & lunch.
 To check all the plates & cutleries before taking to the restaurant.
 To do the set up of buffet for lunch ,dinner & breakfast
 make the total sales reports of all the outlets in hotel at the
 End of shift
 To rectify guest problems either inform to the manager.
 Check with guest to ensure that they are enjoying their meals & take any action to solve any problem
 To make sure that all my juniors are in proper uniform & correct time

Dec 2012
Oct 2014
Guest Service Supervisor
The Gateway Hotel Ummed by Taj Group Ahmedabad, IN
 Responsible for training, discipline in the outlet and guiding new joiners for the betterment of the organization
 Execute the order of function seminars & conference and maintaining records and files under excellence condition
 Explaining menu and specialty items of the restaurant to the all associate for improving the APC, sales
 Responsible for meeting target budget as targeted for during financial year and managing manpower and conducting internal training program.
 To offer the finger balls & take dessert order
 To give check to the guest when they ask.
 To set the pickup counter with all misaplan before lunch, dinner & breakfast

Feb 2011
Nov 2012
Senior Guest Service Associate
Vivanta by Taj Hari Mahal by Taj Group Ahmedabad, IN
 Excellent communication skills maintain positive relations with guests & staff in high volume, fast paced operation and lead from front.
 Managing all areas of the operation within SOP & the guest needs our main focus.
 To maintain a high team focus by showing co-operation and support to achieve the goals of the organization
 Managing the operations according to the standard operating procedures of the organization
 To control the usage of food and beverage equipments and items

Apr 2010
Mar 2011
Guest Service Associate
Park Plaza by Sarovar Group of Hotels and Resorts Ahmedabad, IN
To listen my superior, what he /she is teaching& follow what he/she ordered
 As I was in service dept. I worked in banquet & Chinese restaurant. There I was allocated to serve the snacks along with their accompaniments.
 . I also worked as a pickup man as per the ordered
 In housekeeping dept. My job was to keep the area neat & cleaned
 Making the room for new arrival.
 Giving turn down service.
 In kitchen dept. - to help the chef in cutting & chopping.

Education

Aug 2009
Feb 2011
Diploma in Food and Beverage service in Institute of Hotel Management
Mar 2008
Mar 2009
Intermediate in Maharana Pratap Inter College
Mar 2006
Mar 2007
High School in
Late Jagannath Patel Public Inter College

Achievements

Achievements
 Attend outdoor catering in The Land Mark Kanpur, Clarks Awadhi, and Lucknow.
 Got 50 to 60 appreciation letters by the guest for excellent service.
 Got 4th times best employee of the month in Vivanta by Taj Hari Mahal Jodhpur.
 Got best groomed award of the year 2011-2012 in Vivanta by Taj Hari Mahal Jodhpur.
 Got Moving star of the month of from March 2013to June 2013 in Gateway Ummed by Taj Ahmedabad.
 Got appreciation for butler service of Mr. Ratan Tata, Mr. Cyrus Mistry, Mr. Gopal Subramanian, Mewar Arvind Singh Ji, and many Top international and national VIPs.
 Got many appreciation comments from the guest in trip advisor and makemytrip.com.
 Got silver level and gold level for Guest satisfaction at Taj group of hotel.
 Got reward for increase high APC and maintain guest business with company.
 Organized and was an important team leader in catering international and national delegates from the world at vibrant Gujarat 2014 and 2015.
   Personal Butler for Mr. Xi Jinxing (China President) And Mr. Narendra Modi (Prime Minister) on his visit of Gujarat. 
 Had an opportunity of serving Mr. Pranav Mukherjee numerous times in his Visit.
 Part of Pravasi bharatiya divas catering team organized by Gujarat govt. and served prime minister of India and his honorable guest for continuous three days.
 Catered Japanese delegation and Anandi Ben (chief minister of Gujarat) at Gujarat Rajyasabha.
 Catered Chinese delegation and Anandi Ben (chief minister of Gujarat) when visited the hotel for their meeting.
 Part of the prestigious CII function for all the top business leaders in the country.
 Catered the Solar Impulse II team for continuous six days throughout their journey at Ahmadabad Airport (Gujarat)
 Catered the king of Rajkot (Mr. Jadeja) in his daughter’s wedding function at Rajkot.

Hobbies & Interests

  • Singing
  • Travelling

Languages

Hindi
(Native)
English
(Native)

Get in touch with Arpan