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Pritam Chowdhury

Work in a challenging and creative environment and effectively contribute to the goals of the organization. Looking forward for dynamic career in the field of any organization where learning is considered an integral part of work culture and opportunities are provided for employee growth, helping them to carve a niche in this highly competitive world. To build an exciting and challenging career in an excellent and conductive work culture to encourage creativity and innovation.

Key Skills

Application Training and Monitoring
Technical issues resolution
Verbal & Written Communication
Application Support
MS office
Customer Service
Client Handling
Banking operation, Internet Banking
GPS tracking
Computer Proficiency
Good telephone etiquette
Customer Support

Professional Experience

Sep 2019
Mar 2021
Application Support Engineer
Byzan Systems Pvt Ltd Kolkata, IN
 
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Opened new accounts and made changes to existing accounts.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Addressed technical issues and guided end users through resolution.
  • Traveled to key account locations to train and provide technical direction for successful completion of product launches.
  • Completed field visits to monitor customer experience with banking products and documentation.
 
Jul 2018
Sep 2019
Application Support Engineer
Novire technologies Pvt Ltd Kolkata, IN
 
  • Addressed technical issues and guided end users through resolution.
  • Communicated with clients to define business objectives and present individualized solutions.
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
  • Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates.
  • Contributed to continuous improvement and quality assurance tasks.
  • Traveled to key account locations to train and provide technical direction for successful completion of product launches.
  • Participated with clients in discussion meetings.
  • Worked closely with other team members in such tasks as troubleshooting and debugging.
 
Jun 2016
Jul 2017
Application Support Engineer
Fis Payment Solutions Kolkata, IN

  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked flexible hours; night, weekend, and holiday shifts.
 

Education

Apr 2009
May 2010
Secondary Education in W.B.B.S.E
Apr 2011
Apr 2012
Higher Secondary in W.B.B.H.S.E
Aug 2012
Apr 2016
Bachelor of Science in University of Calcutta
University of Calcutta

Hobbies & Interests

  • Music
  • Travelling
  • Playing Cricket
  • Playing Games
  • History

Languages

English
(Fluent)
Hindi
(Fluent)
Bengali
(Fluent)

Get in touch with Pritam