Jan 2018
Aug 2020
Lead Analyst
American Express
Gurugram, Haryana, IN
- Classroom support, floor walking and helping learners with real time queries.
Ensuring Compliance and handled various internal projects at different stages.
- Managed key accounts adhering to the quality standards maintaining long term customer relationship.
- Responsible for execution and implementation of business projects and best practices across global partner network.
- Providing learners with effective coaching and feedback
- Projects Handled - Global Disputes Management
- Resolve complaints and answer questions regarding policies and procedures.
- Obtain and examine all relevant information to assess validity of disputes and to determine possible causes.
- Helping card members to file up accurate disputes with merchants for merchandise and services.
- Reporting fraudulent charges by setting up a fraud investigation.
- Helping card members to choose the right product for themselves creating value for both the card member and the organization.
- Analyzing documentation from merchants and card members.
- Managed other assemblers and worked with team leaders to enhance productivity.
- Acted as a dedicated team leader and took action when necessary.
- Develop Strategies to achieve performance goals
- Conduct Team meetings
- Encourage team members , communicating goals and areas of opportunity
- Communicate goals and deadline to team members.
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