Message

Prayash Rai

To work with an organisation that can provide me an ascending leaning curve and utilise my abilities to achieve their goals.

Key Skills

MS Word
MS Excel
Typing (45 wpm with 95% accuracy)

Professional Experience

Sep 2021
Present
Technical Support Associate
Sykes Business India private limited Hyderabad, IN
Sykes is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers.
Working as a Technical Support Associate whose work is to resolve customers technical issues through the medium of Phone and Email.

I deal with the issues related to websites, domains, business emails, etc.

Process also include sales, hence, we also have the matrix for sales.

Need to maintain customer service matrix as CSAT, AHT and overall score.

Aug 2020
May 2021
Customer Service Executive
TTEC Ahmadabad, IN
TTEC is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions.
Worked for the e-commerce website called eBay.

I was assigned the task of assisting our customers who are facing the issues related to sales, purchases, billing or any other technical issues on our website.

Had to maintain customer service matrix as CSAT, AHT and overall score.

Education

Jun 2018
Nov 2021
Bachelor of Business Administration in Sri Ram Degree College
Osmania University
Jun 2012
May 2015
Intermediate in Sree Vardhan Junior College
Apr 2011
May 2012
SSC in St Solomon High School

Hobbies & Interests

  • Reading
  • Singing
  • Travelling

Languages

Nepali
(Native)
Hindi
(Fluent)
English
(Fluent)

Get in touch with Prayash