Pravin Mali

 

·         Responsible for Monitoring and managing 800+ servers. 

·         Doing Morning Health Checks for AD (Replication/Time Sync) and Wintel Servers checks. 

·         Installation & Configuration of Windows server 2008,2012 & 2016 

·         Installation and Configuration of Domain Controller, Additional Domain Controller, DNS, DHCP on 2008 R2, 2012 R2 and 2016 Server. 

·         Monitoring and Troubleshooting DNS and DHCP issues. 

·         Responsible for Creation, Modification and Management of Group Policies. 

·         Implemented Privilege Access Management Security Guidelines (PAM Process) for Customer, by Applying Fine Grained Password Policies. 

·         Performed audit for Active Directory (AD) objects and user permissions using Quest auditing tool and System/Security event logs 

·         PowerShell Scripting Knowledge 

·         FRS to DFRS Migration activities 

·         DC migration from 2008 R2 to 2012 R2 

·         Creation of VM Clone/Templates & Snapshots following proper organization standards & requirements. 

·         Responsible in using TFS now for Incident, Service Request and Problem Record resolution 

·         Representing Wintel in Weekly catch-up call with Problem Management team and Customer, providing progress and root cause analysis on recurring issues 

·         Proposing Change for DR Project Works/Service Improvement Plans and getting it approved following TAB (Technical Advisory board) and CAB (Change Advisory Board) meetings 

·         Maintains ITIL processes 

·         Maintained Quality of Service by Preparing Monthly Trend Analysis on OIM monitoring alerts and Implementing Service Improvement Plans 

·         Responsible for installing and upgrading new versions of the applications.(SIEM Logrhytham Log collector,Antivirus,Networker Backup, SCCM Client,ITCM & Different Application Framework tools based on requirement ) 

·         Patch Management using ITCM Patch deployment tool. 

 

 

·         Administration & Maintenance 250+ Windows servers operations in London, Wynyard, Canada, Mumbai, & Bangalore datacentre’s 

·         Managing & Maintaining over 1200 websites & applications using IIS 6.0 & IIS 7.5 

·         Creation of Virtual Directories in IIS, also setting properties like IP restrictions, SSL, Default page, creating application pool 

·         Creation of Shared folders & assigning sharing and NTFS permissions 

·         following Change management process, raising RFC for any changes occurring within the environment 

·         Maintaining windows sever manual inventory, hardware failure tracker and ITAM (Potal) inventory. 

·         Service Call management within set SLA’s using CA service desk portal. 

·         Involving vendor support as and when required in hardware or software related problems Arranging necessary approvals, downtime, gate passes for vendors & parts received on client site Escalating on timely basis so as to expedite the resolution of the problem & obtaining RCA Keeping a track of vendor involvements, SLA, parts received & parts need to be dispatched 

 

·         Monitoring and managing more than 900 servers in a multiple domain environment spread across 8 data centres. 

·         Troubleshooting User Account Lockouts using AD Lockout tool and EventComb.exe 

·         Password Reset, Account Unlocking and Session killing as per user requests. 

·         Creating, Moving and Disabling User accounts, Groups, OU and Distribution Lists across multiple domains 

·         Providing and Restricting Share folder access and Managing disk quota on share drives by using FSRM technology of file server. 

·         Managing DHCP Servers, Scope Creation, IP Reservation and taking Weekly DHCP Scope Backup. 

·         Making Host Entry or Modification in DNS records as per client requirement. 

·         Migration activities from 2003 Server to 2008 server. 

·         Taking system state and event logs backup for all DC’s 

·         Technical support of Operating System (Windows Server 2003/2008) 

·         Creating, Scheduling and Running backup jobs as per the client requirement using Symantec Backup exec 2010 

·         Ticket logging and closing with HP SM7/SM9. 

·         Vendor co-ordination and Management 

·         On phone support for VIP users. 

·         Patch Management.