Praveen Shanbhag

 

• Lead on-boarding of new services/contracts to the team and ensure correct transition with adherence to standard consumption management processes

• Accountable for managing Order Management, Vendor Management, Deliver Order Management services to Nokia for India Region

• Managing the quote to invoicing end to end processes including all aspects of Order Management like order booking, Supplies, Order confirmation, documentation and revenue booking

• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions

• Monitor and report on the performance of vendors to ensure delivery in line with contractual obligations and performance metrics

• Ensure PO’s are raised and interlock with finance for payment to vendor

• Improved supply chain by maintaining a vendor management information repository to enable the ability to research, interrogate, analyze, trend, create reports and support a comprehensive KPI dashboard

• Manage global SLAs for the engagement and provide action-oriented reports/insights for improvements

• Manage a team of 17 FTEs

• Responsible for recruitment, resource allocation, Competency Development, training & development

• Transformation of processes - driving automation

• Drives team to meet operational targets and service level requirements without violating guidelines

• Assess Team Member's skills and prepare action & development plan to enhance team member skills, encourage job rotation to assess proper fitment to the process

• Always ready to grab opportunities to learn new things, focus on finding a way to take steps forward despite setbacks, review individual performance with Team Manager from time-to-time

• Takes personal ownership for leading change and able to handle difficult situations independently exceptionally well Lead & Drive DI/8D, Lean projects to enhance overall quality of the process and overall customer satisfaction

• Design & Develop a robust process internally to eliminate duplicity of work & maximize throughput within agreed timeline by preparing & keeping SOP, SOR & Checklist for all critical activities up-to-date, always Initiate Trainings on regular intervals to download latest updates and process knowledge to improve skill set of Team Members so that adequate back-ups are in place to take care of additional volumes/share workload at any given point of time

• Support and educate team in all audits for center and ensure support to define processes in line with the audit requirements

 

• Accountable for managing Supply Chain Operations, deliver Order Management services to Nokia for APAC Region

• Managing the quote to invoicing end to end processes including all aspects of Order Management like order booking, order confirmation, customs, documentation, letter of credit, revenue booking and bank presentations

• Manage a team of 54 FTEs

• Responsible for recruitment, resource allocation, Competency Development, training & development

• Manage global SLAs for the engagement and provide action-oriented reports/insights for improvements

• Transformation of processes - driving automation

• Creates awareness of the problem, solution and action taken within the team

• Drives team to meet operational targets and service level requirements without violating guidelines

• Responsible to handle escalations smartly by push back & convince the customer in case of unreasonable demand with logical reasoning

• Responsible for day-to-day operational activities and perform Quality checks from time to time to streamline the process further and ensure that there are no escalation from the customer

• Focuses on the needs of customers and seeks to meet and exceed expectations Collaborates internally to provide excellent customer service

• Listens to, and involves the team in decision making as appropriate Provides the resources, coaching, experiences and other support needed to realize the full potential of team members

• Participate in client/team meetings; share best practices, ideas & experiences to improve existing processes

• Assess Team Member's skills and prepare action & development plan to enhance team member skills, encourage job rotation to assess proper fitment to the process

• Design & Develop a robust process internally to eliminate duplicity of work & maximize throughput within agreed timeline by preparing & keeping SOP, SOR & Checklist for all critical activities up-to-date at all times Initiate Trainings on regular intervals to download latest updates and process knowledge to improve skill set of Team Members so that adequate back-ups are in place to take care of additional volumes/share workload at any given point of time

• Support and educate team in all audits for center and ensure support to define processes in line with the audit requirements 

 

• Sole responsible for Gross Expense, Headcount and Global Resources/Restructuring - achieve budget for ISA which include Cash Improvements:- DSO, quarterly budget/targets

• Responsible to maintain strong business control posture with zero Tolerance of violations on business integrity and ethics

• To work with Cross Functional team on Budget Transfer and on ICA Charge Out or recovery

• Responsible to Forecast on Gross Spending for Qtr/year and manage to be within the budget and achieve Net Spend Roadmap provided by WW

• Manage an effective cross functional interlocks and processes to ensure E2E Fulfillment processes are interlocked

• Work with HR and functional manager on Labor cost , Hiring ticket

• Work with Global to obtain approval for renewal of contract and backfills

• Automation , productivity improvement

• Lead Customer Fulfilment projects like IISB, Bangladesh Subsidiary / GEO expansion / IGF System Implementation and LIW for Srilanka and Bangladesh

• Responsible on Operational Targets - Deliver Customer Fulfillment Operational per business objectives

• Successfully supported in deploying Online Shopping Portal in collaboration with IBM Dot com on System X, Storage and Cloud Services

• Support e2e process transformation

• Collating and reporting project status to senior management

• Managing project documentation

• Develop and maintain PM on - boarding and training plans

• Support cross-divisional initiatives that will require integration with the PMO or its Processes

• Lead and support recruiting efforts to hire qualified professionals

• Set priorities with the appropriate sense of urgency and execute strategic/tactical plans efficiently and effectively.

• Work effectively across organization boundaries

• Actively seek information to understand customer’s circumstances, problem expectation and need in order to improve PMO practices and resource.

• Forecasting.

• Responsible to achieve revenue growth objective for India GMT

• Responsible to improve Productivity and Client Satisfaction

• Responsible to achieve Daily Sales Outstanding and Dispute resolution

• Support new initiatives on System like AMT,BAAN,APCIS,WTCPO,ABA

• Respond to all web forms from customer within 24 hours, either with the answer, or with an acknowledgement and an expected date by which IBM will deliver a response

• Billing System support provided by interacting with COC, and APCIS team ensured all invoice gets interfaced in to the system well within the cut off time

• Responsible to work with cross functional teams to facilitate issue resolution and a sense of urgency to drive and close issues

• Sole responsible for System support provided by interacting with cross functional team to get all the respective help to achieve DSO and Dispute and helped in collecting Infosys payment

• Maintain documents in order to support perpetual audit readiness

• Ensure Monthly Compliance testing to be completed as per the calendar

• Proactively Identify Issues - Closure plan & implement Corrective Action Plan

• Release Qualitative Process and operations measurement (Reports & MIS) for CSO India - Timely and accurately - As per Calendar

• Ensure KCO testing performed on Quarterly basis and updation in WWBCIT tool

• Ensure Sod’s on all the application are reviewed monthly and are Up to date

• Ensure Processes are the current, with all the Control points and are Maintained on-line

• Support to Maintain strong business control posture with zero Tolerance of violations on business integrity and ethics Global CF and ISC Initiatives 

 

• Sole responsible as AR Administrator & Accounts Executive for Bangalore, Hyderabad,Chennai,Mumbai & Kolkata for Collection & accounting Responsible for all the activities

• Meeting with Service and Sales Group and discussing with them about the new deals from AR point of view

• Monitoring the billing as per the terms and condition of the contracts

• Updating the payment commitment to the management and ensures it come before time

• Ensuring Customer Satisfaction by addressing the issues, if any in CDMS (Common Dispute Management System) and also the closure of the same after issue resolution

• Detailed weekly meeting with the Marketing and Service Group on Current and Aged AR Statement

• TDS Receivable management Preparation of Statutory schedules, Monitor collection withholding Tax certificates, Reporting to Management

• Collection from the Customers (After Statuary Deduction ie; TDS, WCT) and Prompt accounting in CARS (Common Accounts Receivable System) against the concern invoices

• Reconciliation of the problematic accounts on daily, weekly or monthly basis

• Ledger accounting for all customer claims & other debtors adjustments

• Account management with regard to collection from Business partners , Singapore Zero duty & WTC Transactions