Pratik Jain Online Resume

Apr 2023

Present

Sr. Process Trainer (E2E) - VnA, RCM & Denials

Infinx Services Pvt Ltd Navi Mumbai, IN

Infinx create intelligent payment lifecycle solution for healthcare providers. Streamlines pre-authorization workflows for hospitals. Workforce 6,000

Conducting NHT/Experienced training on US Healthcare (E2E RCM).
Conducting E2E voice and accent as well as process training (RCM & denials).
Working on content development for process specific business communication.
Conducting Manila interviews (voice screening) for customer service and patient scheduling.
Creating SOP & DOU for customer service and patient scheduling for manila location.
Providing RCM training to manila based employees virtually.
Ensuring training throughput with expected thresholds.
Conducting re-fresher training for the experienced users based on TNI and TNA.
Creating PKT (Process Knowledge test) papers every month on the basis of SOP (Standard operating procedure) and DOU (Document of understanding) for respective process.
Conducting BQM training for experienced users based on production & quality.
Providing software training for multiple clients.
Creating and maintaining training attrition report for AR scope.
Maintaining and creating monthly report of AR scope.
ISO data audit reports & Training folder management.
Handling of stationary, tools and other instrument required for upcoming training batches.

Feb 2019

Nov 2022

Process Trainer & Sr. Process Trainer - (E2E)

GeBBs Healthcare Solution Navi Mumbai, IN

GeBBS is a leading healthcare outsourcing provider, specializing in Revenue Cycle Management and Health Information Management. Work force 15,000.

Conducting NHT/Experienced training on US Healthcare (E2E RCM).
Conducting E2E voice and accent as well as process training.
Managing re-fresher training for the experienced staff based on TNI and TNA.
Creating training calendar and diligently adhering to them.
Working on content development for process specific business communication.
Revisiting PNP and signoffs from clients for any kind of amendments.
Attending client calls and calibrating with operations as well as quality team.
Providing audit support as and when needed.
Working on special assignments from clients and sharing findings/feedback with clients.
Line trainer grooming session and sharing feedback on it.
Have been part of line trainer interview panel and selection process.
Organization line trainer skill development programs.
ISO data audit reports.
Ensuring training throughput with expected thresholds.
Developed and implemented comprehensive training programs for RCM and denials management processes.
Conducted regular training sessions for new hires and existing employees on best practices for claims processing, coding guidelines, and effective denial appeals strategies.
Evaluated training effectiveness through assessments and feedback mechanisms, continuously refining training materials and methodologies to improve employee performance and overall departmental efficiency.

Feb 2017

Mar 2018

Sr. AR Associate GeBBs Healthcare Solution

GeBBs Healthcare Solution Navi Mumbai, IN

Got promoted as SR AR Associate in 2018.
Started shouldered responsibilities such as mentoring, coaching NHT's in nesting period.
Allocating daily inventory/task to users.
Creating/preparing daily quality consolidated files.

Aug 2016

Mar 2017

AR Associate Trainee

GeBBs Healthcare Solution Navi Mumbai, IN

GeBBS is a leading healthcare outsourcing provider, specializing in Revenue Cycle Management and Health Information Management. Work force 8,000.

Started as an AR associate trainee in account receivable for U.S. healthcare industry.
Successfully managed to meet the targets and deadlines with optimum quality scores.

Pratik Jain