Prashanth R

Provide L2 IT support – perform troubleshooting, perform request fulfilment. 
 Providing virtual machines access to users. 

Installing and configuring RSA token for remote access. 
  Software deployment SQL server configurations, windows server R2 2008, R2 2012  and handling the license for the same. 

Software installation and support on linux environment. 

Managing automation software installation using SCCM application. 
Providing support for user account password management like locked accounts, rest account and delete accounts. 

Network printer installation and troubleshooting. 

Level 2 support in Configuring Outlook and managing the outlook data like .PST and .OST. and troubleshooting. 

Providing Level 2 support of MS Office 365. 
 Working experience in REST API's to test in soap ui and postman 

We used to test the API's in SOAP UI/Postman before onboard the new client and make sure the API is working fine. 
Managing API's in APIgateway and IBM API connect server(Configuring the API's, and publish to all).

Configure the certificates in server level to establish the SSL connection. 
 Managing certificate and configuration using SSL on server level. 

Demonstrated professionalism and courtesy with customers while working to
resolve complaints, problems or respond to questions.
Configured hardware, devices and software to set up work stations for employees.
Patched software and installed new versions to eliminate security problems and
protect data.
Led support team as level-three supervisor providing assistance to average of 12k
users globally in 24/7 support environment.
Demonstrated professionalism and courtesy with customers while working to
resolve complaints, problems or respond to questions.
Configured hardware, devices and software to set up work stations for employees.
Patched software and installed new versions to eliminate security problems and
protect data.

Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems. 

Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment. 

Configure & troubleshoot all corporate applications (SAP, HP ALM, Matlab, DSpace, etc.). 

Managing Automation software installation. 

Installation, configuring, support and troubleshooting of windows 7, 8, 8.1, 10
professional OS on desktops and laptops.
Installing and troubleshooting drivers, software application.
supporting the following technologies, Microsoft office 2010, 2013 or office 365
products - Outlook, Word, Excel, Internet explorer, Microsoft edge.
Installing, maintaining and troubleshooting the antivirus Kaspersky endpoint
security.
Assembling, installing and configuring the desktops, user profile configuration
for new joinee.
Mail configuration and troubleshooting in Outlook and Thunderbird.
Installing and troubleshooting of printer/UPS/LAN.
Data backup management in user machines.
Installation Ubuntu.
On call support and remote support.
Basic troubleshooting of Network and server issues.
Managing service requests, Software installation, New computer setup, Upgrades
etc...
Maintaining assets using inventory monitoring and ticketing tool GLPI. Contact
vendors, Organizing & Scheduling of vendor product support & Software
implementation.