Prajjwal Pandey Online Resume

Jul 2024

Present

Customer Success and CX Enablement

Litmos India Private Limited Bengaluru, IN

Litmos is a leading SaaS-based Learning Management System (LMS) for scalable training and enablement.

Designed and executed customer onboarding and lifecycle programs to accelerate adoption and retention.

Collaborated with CX, Product, Sales, and RevOps to streamline post-sale customer journeys.

Built scalable playbooks and enablement frameworks to standardize customer success operations.

Led CX enablement initiatives to equip teams with tools, processes, and insights.

Tracked and optimized lifecycle KPIs through data-driven insights and process improvements.

Sep 2023

Jun 2024

Business Operations Specialist

Stripe Bengaluru, IN

Stripe – A leading global fintech company providing payment infrastructure and automation solutions for businesses worldwide.

Led large-scale operational programs across 12+ U.S. states for tax compliance through TaxJar, ensuring 100% accuracy and timely filings.
Built and scaled new operational frameworks from scratch, collaborating with cross-functional teams (Finance, Product, and CX) to establish a high-performing culture.
Drove root-cause analysis and process redesign, reducing issue resolution time and improving workflow efficiency by identifying key bottlenecks.
Partnered with global stakeholders to align business goals with customer-centric improvements and product evolution.
Owned the operational metrics and success tracking, presenting key insights to leadership to guide data-driven decisions.
Contributed to strategic planning and implementation, influencing team structure, tooling, and efficiency initiatives as part of a new operations vertical.

Feb 2023

Jun 2025

Business Operations Specialist

Papaya Global Bengaluru, IN

A global payroll and workforce management platform that helps enterprises automate payments, compliance, and HR operation across multiple countries.

Developed and maintained performance dashboards to track project and client progress, improving visibility and reporting efficiency.
Streamlined client onboarding and payroll operations, ensuring accuracy and compliance across multiple geographies.
Optimized cost and payment structures through data-driven updates and process alignment with internal financial systems.
Executed targeted communication campaigns via HubSpot to enhance client engagement and adoption of new solutions.
Leveraged Salesforce insights to identify operational trends and support strategic decision-making.
Managed key enterprise accounts such as Agoda, Branch, CSS, and Procolz, ensuring delivery excellence and stakeholder satisfaction.
Facilitated cross-functional collaboration among Finance, Customer Success, and Implementation teams to drive smooth execution of global payroll programs

Feb 2022

Feb 2023

Senior Product Compliance Associate

Amazon Bengaluru, IN

Amazon – A global leader in e-commerce and technology, driving innovation through scalable digital and cloud solutions.

Ensured compliance and risk mitigation by auditing high-impact product listings and resolving seller-related escalations to maintain a safe marketplace.
Collaborated with cross-functional teams (Policy, Risk, and Compliance) to drive process alignment and ensure smooth seller operations.
Led onboarding and training initiatives for new associates, fostering a culture of process ownership and quality delivery.
Created and maintained documentation for compliance workflows and project updates, improving transparency and knowledge sharing.
Managed top-tier seller accounts including brands like Puma, Samsung, and OnePlus, ensuring adherence to marketplace policies and operational standards.
Supported product risk management programs aimed at reducing fraud and payment risks while enhancing trust and safety metrics.

Sep 2020

Feb 2022

Operations Representative

Concentrix (For Google) Bengaluru, IN

Google, managed via Concentrix, is a digital distribution platform that ensures safe, compliant, and user-friendly app experiences for global users.

Reviewed and evaluated apps on Google Play to maintain policy compliance, user safety, and high content standards.
Supported compliance and risk management initiatives, contributing to the integrity of the Play ecosystem.
Collaborated with developers to communicate compliance feedback and guide policy alignment for app improvements.
Contributed to training and project execution, enhancing operational accuracy and team efficiency.
Managed relationships with top developers such as Netflix, Prime Video, TikTok, and Moj, ensuring smooth communication and issue resolution.
Participated in daily syncs and performance reviews, promoting continuous improvement across operational workflows.

Prajjwal Pandey