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Potso Maria Phalatse

Highly motivated and detail-oriented Operations Management professional with 1 year of experience in driving efficiency and productivity growth. With 1 year of experience in Business Analysis, possessing a Certificate in Business Analysis. Skilled in process optimization, data analysis, and stakeholder engagement. Proficient in leveraging lean principles, supply chain management, and analytical tools to inform business decisions. I excel in communication and computer literacy. My expertise lies effectively in coordinating various tasks, utilizing technology to streamline operations and finding innovative solutions to challenges. My strong analytical skills allow me to identify opportunities for improvement and implement strategies to enhance efficiency and productivity.

Key Skills

Communications skills
Interpersonal Skills
Microsoft Office
Problem-solving skills
Negotiating skills
Time Management

Professional Experience

Jun 2024
Present
Quality Control Intern
Clean Heat Academy Lanseria, ZA
Developing a monitoring tool
Developing a reporting tool
Developing a Standard Operating Procedure (SOP)
Data capturing
Monitoring and Reporting
Assisting in Maintaining quality records and documentation. 
Dec 2021
Jan 2023
Business Analyst Consultant
YT Business Consulting pty Centurion, ZA
 General Administration
Cold Calling
Assisting clients with Retirement Claims under Motor Industry Funding Administrator.
Assisting Clients with Pension Funds Claims.
Assisting Clients with Death Benefits Claims.


Dec 2020
Jan 2022
Operations general assistant
System Dynamics pty Midrand, ZA
Warehouse Administration
Liaising with Operations Manager.
Collaborated with production team to resolve quality issues and implement corrective actions.
Conducted quality inspections on products to ensure compliance with industry standards and company regulations.
Performing stock count.
Performing put back of stock.
Line Balancing, Coding & Packaging.
Machine Operator.

Education

Dec 2018
Dec 2024
Advanced Diploma in Operations Management in Tshwane University of Technology
Tshwane University of Technology

Certifications

2023
Certified Business Analysis Professional (CBAP)
Sisekelo Institute of Learning

Languages

English
(Native)
Setswana
(Native)
Isizulu
(Basic)
References
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Upon request
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