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Pooja Singh

Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.

Key Skills

Online browsing
Customer Handling
MS office

Professional Experience

Apr 2021
Oct 2022
Customer Service Executive:
EyemyEye Pvt Ltd Gurgaon, IN
  • Help customer with respect to their query, request or complaint.
  • Solicit sales of new or additional services or products
  • Listen to customer request, complaint or query and provide the first call resolution for better customer experience.
Jul 2019
Apr 2021
Customer Service Executive:
Coolwinks Technologies Pvt Ltd Gurgaon, IN
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
Nov 2018
Feb 2019
Customer Service Specialist
Limeroad.com Gurgaon, IN
  • Customer service through mail, resolving problems, taking request in their desired orders.
  • Escalating customer issues to his satisfaction level.
  • Taking proactive steps to enhance the quality of the process and organization.


May 2017
Sep 2018
Customer Service Representative
Allianz Partners Gurgaon, IN
  • Registering customer's complaint after analyzing correct problems and sending correct services according to the customer's requirement.
  • Taking followups with the vendors.
  • Updating details on the vendors database.
Feb 2016
Nov 2016
Customer Service Executive:
CoinTribe technologies Pvt Ltd Gurgaon, IN
  • Addressed complex customer complaints transferred by the team, skilfully solving in an efficient and effective manner to maintain customer satisfaction.
  • Handling queries regarding the loan on calls
  • Sending mails to the customers.






Oct 2013
Apr 2015
Cordinator
Nugen india Marketing Services New Delhi, IN
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Communicated with customers to identify needs and expectations.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Education

Nov 2018
Jul 2022
Result awaited in Delhi University
Bechalor's of arts
Mar 2011
May 2012
12 in Delhi Public School
CBSE board

Hobbies & Interests

  • Singing
  • Cooking New Dishes

Languages

ENGLISH
(Native)
Hindi
(Native)

Get in touch with Pooja