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Pooja Priyadharshini

Enthusiastic worker with Proven history of innovative and Proactive behaviour. Committed to best-in-class customer service and maintaining professionalism.

Key Skills

Customer service
Analytical Skills
Problem-solving skills
Interpersonal Skills
listening skills

Professional Experience

Nov 2015
Present
Customer service & Operational Analyst
Royal Bank Of Scotland Chennai, IN
  • Handled Customer information amendments including Product conversion, Refund&Waiver of charges, Cancelling, blocking and issuing New Debit & Credit cards. 
  • Processing hygiene checks to begin customer's Account opening journey. 
  • Worked in multiple Automations to reduce manual efforts and errors in various process. 
  • Responded to customer requests and query on banking products and services. 
Sep 2014
Aug 2015
Finance & Accounts officer
Wipro Ltd Chennai, IN
  • As Lease Accounting officer have worked in Manual billing, Variance analysis, Cash application - cheque set off in receivables, Reserve creation and recovery. 
  • Have addressed Tenant and Client queries on calls and emails, identified issues, analyzed information and provided solutions to problems. 
  • Proved successful working within tight deadlines and fast-paced atmosphere. 
Mar 2014
Aug 2014
INTERN
Hi-Esteem Pressings & fabrication Chennai, IN
  • Maintained a track of Raw materials, End product and by-products. 
  • Restocked office supplies and safety supplies to workers in the factory. 
  • Stamped, coded and entered invoices for business operations using Tally ERP9. 
  • Tracked and recorded expenses and reconciled accounts to maintain accurate data. 

Education

May 2016
Apr 2018
MBA Finance in Anna University
82.9 %
May 2011
Apr 2014
Bcom Corporate Secretaryship in Meenakshi College for Women
81.8%
May 2010
Apr 2011
XII STD in Holy Prince Matriculation
94.3%
May 2008
Apr 2009
X STD in Prince Matriculation
84.2%

Certifications

2013
Tally ERP9
Genesis house of accountants

Achievements

2011
School Topper
School Topper in Higher secondary board examination. 
2015
Best in Customer Service
Awarded best in Customer service and  relations based on scores from customer satisfaction survey in wipro. 

Quote

Don't stop until your are Proud!!

Languages

Tamil
(Native)
English
(Fluent)
Hindi
(Fluent)

Career Aspiration

Having my own business setup and blessed with a family.

Get in touch with Pooja