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Pooja Dubey

Experienced customer service with over 3+ years of experience in hospitality and customer service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Key Skills

Guest services
Hospitality service expertise
Communication skills
Good Team Player

Professional Experience

Mar 2020
Present
Customer service executive
Candere Mumbai, IN
Engaging and patient customer service professional with 3+ years of experience responding to all types of customer inquiries 
Dec 2019
Present
Guest Relation Officer
Sahara Star International Hotel Mumbai, IN
Overseeing VIP guests, arrivals and departures Welcome guests during check-in and giving found farewell to guest while checkout 
Aug 2016
Apr 2017
Colour Consultant
Asian Paints Mumbai, IN
Increased customer satisfaction by resolving issues. Handled 20 calls per day to address customer inquiries and concerns. 
Jan 2015
Feb 2016
Junior Designer
Om Interiors Mumbai, IN
Sketched artistic and fresh designs for consideration. Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price. 

Education

Jun 2012
Dec 2016
Master Diploma in Art & Design in St.Francis Institute Of Art & Design
Jun 2010
Apr 2012
High School Diploma in Thakur College Of Science And Commerce
Jun 2009
Jun 2010
High School in St. Mary's High School

Certifications

2017
Best Employee Award Ranked 1 in customer service
Asian Paints
2015
Best Design Winning Entry: Best Designer
Om Interior
2010
Best Award in Dramatics Inter-school level
St. Mary's High School

Hobbies & Interests

  • Cooking
  • Handsketching
  • Candle Making

Languages

English
(Native)
Hindi
(Native)
Gujrati
(Fluent)
Marathi
(Fluent)
Bhojpuri
(Native)

Get in touch with Pooja