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Pooja Dubey

Experienced customer service with over 2 years of experience in hospitality and customer service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Key Skills

Guest services
Hospitality service expertise
Communication skills
Communication skills
Good Team Player

Professional Experience

Feb 2020
Present
Customer service executive
Candere Mumbai, IN
Engaging and patient customer service professional with 3+ years of experience responding to all types of customer inquiries
Nov 2019
Feb 2020
Guest Relation Officer
Sahara Star International Hotel Mumbai, IN
Overseeing VIP guests, arrivals and departures Welcome guests during check-in and giving found farewell to guest while checkout 
Jul 2016
Apr 2017
Colour Consultant
Asian Paints Mumbai, IN
 Increased customer satisfaction by resolving issues. Handled 20 calls per day to address customer inquiries and concerns. 
Dec 2014
Feb 2016
Junior Designer
Om Interiors Mumbai, IN
 Sketched artistic and fresh designs for consideration. Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price. 

Education

May 2012
Dec 2016
Master Diploma in Art & Design in St.Francis Institute Of Art & Design
May 2010
Apr 2012
High School Diploma in Thakur College Of Science And Commerce
May 2009
Jun 2010
High School in St.Mary's High School

Certifications

2017
Best Employee Award Ranked 1 in customer service
Asian Paints
2015
Best Design Winning Entry: Best Designer
Om Interior
2010
Best Award in Dramtics Inter-school level
St. Mary's High School

Hobbies & Interests

  • Cooking
  • Dancing
  • Drawing
  • Handsketching
  • Candle Making

Languages

English
(Native)
Hindi
(Native)
Gujrati
(Fluent)
Marathi
(Fluent)
Bhojpuri
(Native)

Get in touch with Pooja