Piyush Bhardwaj

• Executing Operation and maintenance of 2G/3G/4G Ericsson, Huawei, ZTE/NSN Network telecom equipment’s.
• Incident management process work flow.
• Perform 1st level Fault Diagnosis and rectification on all RAN systems of various Click Products from Click Software.
• Analysis the Problem Perform troubleshooting and incident response on the system communicate with the site technician and track problem through the resolution.
• Perform Fault Management by coordinating Incident Management, support resources, managing technical escalation to ensure fault is rectified within agreed SLA’s.
• Manage Change Management activity on the networks in real time to ensure all activities comply within approved time frames.
• Tools using-One FM, One-TM, Citrix, CUP Tool, REMEDY,ITSM, MATE etc. 
• Providing technical support to regional teams for O&M support by using command handling.
• Ensure maintenance of KPI, SLA’s & optimum network availability of 4G network elements.
• Logging the performed activities in specifically ticketing tools.
• 1st Level Incident Management.
• Escalate the critical issues immediately & contribute in solving them with 2nd level.
• Resolution & escalation of Subscriber complaints regarding network issue, UE Latching issues, Packet drop.
• Interact with field staff in resolving problem related to the call failure, coverage related issue and other technical problem.

• Escalating & following up of the critical faults in the network as per predefined escalation matrix.
• Involved in Application Testing, Production dump support and roll out for TeMIP application.
• TeMIP application for network management operation.
• Working on BMC Remedy fault management system version 7.5.
• Incident Management and Problem Management on P1 P2 Activities  
• Reviewing SLA performance and recommend corrective action. 
• To follow up on escalations and issues with clients and Indus management. 
• Prepare Outage reports.