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PILLAI KARTHIK

Development Specialist with 7 years of industry experience and knowledge of onboarding and training employees, Developed self in all four major department in hotel industry and outstanding performer in training Field . Proven success in leadership, operational excellence and organizational development with keen understanding of elements of hotel business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Key Skills

Leadership
Communication skills
Adaptability
Team Management
Time management
Work on pressure

Professional Experience

Jun 2022
Present
Assistant Manager - Regional Trainer
Dindigul Thalappakatti hotels Pvt Ltd Dindigul, IN
  • Lead,coach,train and evaluate new hires ( Managers,captains and waiter)
  • Identifying training needs according to the needs
  • Training on CPI/CSI & NPS for captain and manager
  • Support for new business launch
  • Conducting training workshop as per the business requirement
  • Preparation of Training calender with consultation of regional heads
Jun 2021
May 2022
Executive Trainer
Bigbasket (Tata group of company) Chennai, IN
  • Familiarising about the company to newly hired employees
  • Training the newly hired employee related to their job role 
  • Supporting operation for business development and training them  on ground understanding realities.
  • Coaching and mentoring the low performance employee.
  • prepare and implement the unit yearly training calendar with the consultation of training manager
  • conduct regular internal audit like grooming audit, process audit in all depts and identifying training needs to be incorporated in depart training calendar
Oct 2020
Apr 2021
Guest Service Executive
Breeze residency,Trichy Trichy, IN
  • Provided excellent customer care training by responding to requests, assisting with product selection and  training on  handling ordering functions.
  • Implement and ensure the employee development program regularly
  • Ensure all Trainees are following covid -19 protocol.
  • Preparation of schedule chart as per hour and requirement.
  • Educate the employees  about best practice about what to do and what not to do.
  • responsible for the behavioral training calendar f the hotel for all employee and contractual staff.
  • cross exposure programme
  • supervisor development programme
  • coordinates and facilitates exposure training of hotel employees with other hotel and institutions
Nov 2017
Nov 2019
Jr officer - Training & Development
InterContinental muscat (Al naba services llc) Muscat, OM
  • Conducted training and change management processes to improve operations.
  • Coordinated with team in developing project plans for prioritized initiatives.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Determined and recommended methods to address improvement opportunities.
  • Developed and executed plans to monitor standard process adherence.
  • Communicated value and position to sales team and developed tools to 
  • Responsible for maintenance up to date records of all training delivered, analytics and tracking of training man days target of department
  • continuously assesses the training strategy, execution and feedback to make modification wherever necessary to make it more effective
  • conducting the training for MT as per schedule and maintain the progress report
  • Responsible for creating and presenting the monthly training MIS to respective GM and Training manager
May 2016
Oct 2017
Food and Beverage Supervisor
Taj Lands End Mumbai, IN
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Inspecting and checking restaurant regularly for the smooth function.
  •  Trained staff on operating procedures and company services.
  •  Resolved issues over phone with customers daily.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Facilitated orders and completed accurate to meet aggressive deadlines .
May 2014
Feb 2016
Guest Service Representative( f & b service)
ITC PARK SHERATON Chennai, IN
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention .
  • Giving hospitality to customer as properly and on the time of requirement.
  • Controlling cost and upselling the product as up to the business requirement.
  • Setting up the outlet in given time and make it ready always for the selling of product.
  • Coordinating with team properly to maintain smooth operation of business.

Education

Oct 2014
Jul 2016
MBA -HRM in Distance
Annamalai University
May 2011
May 2014
B.sc (Hmct) in SRM IHM
SRM University

Certifications

2017
Train The Trainer
Tata strive
2019
Haccp-3
KTI,muscat
2016
Food safety level -2
Taj hotels and resorts

Achievements

2015
Academic rank holder (2011-14 batch)
Second place in my college and got second place in university on my complete academic.
2017
Best employee in Taj lands end
Appraised by management for my efforts and passion towards the work.

Quote

" If you have an idea that you genuinely think is great, don't let some idiot talk you out of it."

STAN LEE

Hobbies & Interests

  • Painting
  • Travelling
  • Reading Books

Languages

Tamil
(Native)
English
(Fluent)
Hindi
(Fluent)

Career Aspiration

I am certain that the coming three years will be productive for me. I can picture myself growing to the position I am working on. I feel the values of this organization can be advantageous to my career in return. The three years ahead are a guide to me.

Get in touch with PILLAI