Message

Pharez Vineel Raju Gunupudi

Seeking employment for the position of [Sr.CSA/Group Leader ]. Under my employment, the company can trust in my earned expertise not only in discovering tactical strategies but also entrust in providing the company with the guidance needed to enhance their digital presence further and meet their [Relevant] objectives. Investing years to specialize in the inner workings of the online world, my value and contribution as an employee rely on helping to voice the brand.

Key Skills

Soft skills
Computer operator
Ms office
Communication skills.
Data entry
Basic computer

Professional Experience

Dec 2018
Present
Sr.CSA/Group Leader
Qconnect Business Limited Thane, IN
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls

Education

Apr 2009
Apr 2011
10th in Sri Prakash Vidhyanekethan
Jan 2016
Apr 2017
12th in National Institute of Open Schooling

Certifications

2019
Customer Appreciation
Rajendra Saroj
2019
Customer Delight
Naozer Dalal
2019
Quality Topper 96%
T.S Mohan
2019
Excellence in performance
Rajendra Saroj
2019
Quality Topper 98%
T.S Mohan

Achievements

2019
Customer Appreciation
Customer Words to Vineel :-  Thank you so much sir you are really very helpful thank you very much you helped me a lot.

Wow Factor :-

 

v Associate called up to customer and informed him that his EMI is still due.
v Customer shared the reason for delay and the issues for delay in payment.
v Associate acknowledged him and informed him about extra charges and shared the late payment consequences with charges bifurcation (ODC, Retainer and bank).
v Guided him to clear the payment via. online link and online procedure shared.
v Informed to clear the payment on time going forward to avoid the charges.
v Confirmation taken to make the payment via. online and customer agreed to it also give alternate MOP option if he unable to clear via. Online.
v Customer agreed to pay and payment got collected on same day.
v Good convincing was observed for total payment with charges, online option shared and payment got collected for same day.
v Build the repo on call made customer comfortable and customer was happy with the way Vineel guided him with his concerns.
2019
Customer Appreciation Company(TMFL)
received a Good call from our associate “Vineel Raju” wherein customer got over-whelmed with the way associate provided the complete details.

 

Customer Words :- Thank You, Thank You, I Love “TATA”


Wow Factors :-

 

v Associate called up to customer and informed him that his EMI is still due after confirming the vehicle details.
 
v Customer Said not cleared the payment will clear in 4days, agent probed for reason he said business issue.
 

v Agent informed 4days is too late, as per day 15rps ODC charges and 350 retainer charges are charged as its immediate due.
 

v So asked him to clear on Monday also shared the consequences, customer said ok will clear it.

v Agent shared the one app option, customer agreed to clear the payment through online app.
 
v Confirmed the payable date, consent taken and shared the total payable amount
 
v Build the repo on call made customer comfortable and customer was happy with the way Vineel guided him with his concerns and said I Love “TATA”.

Quote

Life is about making an impact not making an income

Kevin Kruse

Hobbies & Interests

  • Playing Badminton
  • Playing Cricket
  • Reading Books
  • Playing Chess
  • Long drives

Languages

English
(Native)
Telugu
(Native)
Hindi
(Native)

Get in touch with Pharez Vineel Raju