Payal Sharma

A creative mindset – and the ability to approach a problem creatively to ensure quality standards are maintained while keeping the team motivated.

Key Skills

Leading Teams
Managing Quality
Program Performance & Quality Metrics
Answering Customer Questions
Analytical skills
Identifying Customer Requirements

Professional Experience

Jun 2011
Present
Quality Assurance Specialist
FIS GLOBAL Business Solutions Gurugram, IN
FIS is an American Fortune 500 company which offers a wide range of financial products and services.
Joined the organisation as a Sr Customer care executive. After 3 years of working for 7+ departments for the same process, got promoted as a Sr. Quality executive. While working at this position for 4 years for  gaining knowledge in through cross skilling for 4 processes, was promoted to be a Compliance Specialist. After a year, was promoted for an equivalent position as an Assistant Manager Quality. Currently working at the skills same position with analytical skill and insightful knowledge on the crucial areas of Team Handling and Quality management. Fairly well-versed in the work, strategies, and procedures of Corporate framework.
May 2008
Dec 2010
Customer Service Executive
Vcustomer India Pvt Ltd New Delhi, IN
Vcustomer has 10+ years history of delivering innovative solutions and services to consumer focused companies globally.
Worked as part of their Operations Team for Target corporation. One of the best companies to work with.  Taking care of Consumer Debit Accounts.

Education

Apr 2006
Mar 2007
Higher Secondary in Modern Public School
CBSE

Quote

Never regret the things that once made you smile.

Mark Twain

Hobbies & Interests

  • Clubbing
  • Cooking
  • Dancing
  • Meditation

Languages

English
(Fluent)
Bengali
(Native)
Hindi
(Native)

Career Aspiration

Since I already have 10+ years of work experience, I am excited to take up managerial responsibilities in the coming few years. No matter where I work, I would like to bring others to succeed with me.

Get in touch with Payal