Jan 2018
Present
Guest Services Associate
TAJ Bangalore
Bengaluru, IN
- Three years of experience as a Concierge, Reception, and Telephone.
- 10 Month experience of industrial training in Hotel Taj Bangalore.
- Good command on PMS software
- Strong ability to respond effectively to unusual and emergency situations.
- Escort guests to assigned rooms and offers room orientation.
- Maintained and stocked work area on a regular basis.
- Handling travel desk, arrangements of cars for on guest's request.
- Handling Room inventory of 154 Rooms.
- Handle the guest check-in's for regular, walk-in, VIP guests - handle the entire process from receiving the guest at the front desk to ensure he is escorted to the room and is comfortable, getting the necessary documentation in place for payments and international guests.
- Handling group bookings and check-ins and check-outs.
- Dealing with guest complaints and requests - read the logbook, and follow up any guest demands or requests.
- Checking the arrival list along with checking late-night arrivals in the night shift.
- Preparing a list of all the single ladies in the hotel and hand it to the operators for screening their calls.
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