Message

Parag Jakate

Performance- driven and knowledgeable Customer Service Advisor with an extensive and comprehensive background in communicating with customers, resolving any problematic issues, handling customers complaints, and maintaining all documents and files. Effective communicator with the ability to work under pressure and in fast- paced enviorments. Possess excellent organisational skills and great time management abilities.

Key Skills

Strong Communicator
Good Listner
Customer Service
Analytical Skills

Professional Experience

Sep 2020
Present
Customer Service Advisor
Concentrix Pune, IN
  • Handle customer enquiries, answering any questions and queries in person, over the phone, or online
  • Provide support and comprehensive product / service information to customers
  • Build relationships with customers
  • Assist customers in making purchasing decisions
  • Look for cross-selling opportunities to increase individual purchase value and overall sales
  • Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers

Jul 2019
Sep 2020
Steward
The Oberoi, Mumbai Mumbai, IN
  •  Front Line Order Taker
  • Assist customers with menu selection   and answer all questions in a respectful and patient manner
  • Repeat customer orders for accuracy before entering them into the Point of Sale System
  • Ensure all food call items are delivered in a clear and professional manner
  • Ensure that food comes out simultaneously, in high quality, and in a timely fashion
  • Pace the number of orders to allow adequate time for assembling quality food products
  • During off peak times, call and help expedite call-in and carry-out orders
  • Ensure that all opening, mid-day and closing duties are completed
  • Maintain a clean and organized work station
  • Must pass ServSafe test
  • Perform other duties as assigned

Education

Jun 2015
May 2019
Hotel Management in Trimurti Public school, Military Pattern
Pune university

Hobbies & Interests

  • Bottle collection

Languages

English
(Fluent)
Hindi
(Fluent)
Marathi
(Native)

Get in touch with Parag