Pankaj Chugh

Roles

• Maintain training programs current.
• Monitor instructor performance to verify training is conducted as outlined in approved training. materials and in a manner that motivates personnel to learn. 
• Verify that the training staff has obtained and is maintaining their technical and instructional knowledge and skills. 
• Develop training programs according to approved methodology. 
• Track training commitments to outside organizations such as the state and federal regulators, and assist line management in meeting these commitments. 
• Develop training program and trainee status reports for line managers, and assist line managers in identifying and resolving human performance issues. 
• Track current industry training issues. 
• Solicit line managers' involvement when training commitments or needs are not being fulfilled.

Roles

• Training on RCM Billing NHTs for Associates & Sr. AR batches.
• Training on Hospital billing content.
• Training on VnA content.
• Training content development programs.
• Conducting presentation workshops.
• ISO data audit reports. 
• Hiring and Training Dashboard reports.
• Ensuring training throughput with expected thresholds.
• Meeting client deliverables.
• Training forecast on strengths and rooms.
• TTT - Train The Trainer workshops
• Monitoring Line Trainers incentives and allowance data.
• Organizing line trainer skill development programs.
• Working in association with recruitment and LnD department.

Roles

• Training NHTs, ensuring meeting client deliverables.
• Conducting re-skilling programs whenever required.
• Maintaining training reports.
• Ensuring OJT clearance.
• Working closely on STAT requirements.
• Scheduling and contributing into client calls.

Roles 

• Ensuring meeting KRAs.
• Maintaining monthly productivity with 100% quality.
• Conducting team huddles.
• Preparing daily consolidated files for team.
• Maintaining leave planner tracker.
• Distributing Daily inventory/task.