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Ojal Mahesh Tyagi

Friendly & professional customer service specialist with extensive experience in resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Highly skilled trainer with proven records related to personality development.

Key Skills

Communications To Customers
Leadership
Management skills.
Time Management
Problem Solving

Professional Experience

Jul 2018
Present
Personality Development Trainer
Infinity institute of Aviation and Hospitality Mumbai, IN
Air Hostess Training Institute for Personality Development, Language Classes, Cabin Crew Training, Institute For Airline Management.
  • Facilitated training sessions and classes at training centres belonging to different genre and age group. Trained students in various aspects of personality development.
  • Groomed the students and enhanced their physical appearances to emanate confidence and business professionalism; prepared them for professional interviews and other meetings.
  • Conducted examinations and took voice interviews. Strong public speaking & interpersonal skills.
  • Able to work effectively with individuals having diverse backgrounds and experience.
  • Good problem-solving & organizational skills.
  • Effective communication skills (e.g. verbal, written, and listening).
  • Circulate all relevant communications within the institute.
  • Record and maintain data of trainees & seminars.
  • Provide feedback & assist employees with their overall development.
Jul 2015
Mar 2018
Flight Attendant
Saudia Arabian Airlines company Jeddah, SA
Saudi Arabian Airlines is a multi-national organization which operates worldwide. One of the oldest & largest airlines in the middle east.
  • Praised for quick thinking; decisive, life-saving actions; and ability to calm anxiety-stricken passengers during in-flight medical situations and emergency scenarios ranging from on-board births to passenger illnesses, injuries, cardiac arrests and strokes.
  • Managed passenger safety during rejected takeoffs, cabin depressurizations and emergency landings. 
  • Honoured with two “Hero Awards” for outstanding emergency response during flights.
  • Preserved passenger dignity and minimized discomfort in aiding passengers with issues such as airsickness, fear of flying, spills, seatbelt extenders and other scenarios.
  • Earned exemplary ratings on performance reviews at both airlines. Recognized for superior service delivery and “above and beyond” approach to meeting passenger needs and ensuring their safety, comfort and well-being.
Feb 2014
Jul 2015
CABIN CREW
Go Airlines ( India ) Ltd Mumbai, IN
GoAir is the fifth largest airline in India. Go Airlines (India) Ltd. is an low cost airline based in Mumbai owned by Indian business conglomerate Wadia group.
  • Attended pre-flight briefings. Greeting passengers upon entry.
  • Led assistance to passengers with disabilities.
  • Conducted inspection on storage of all hand carried luggage.
  • Educated passengers on use of computers and other devices while on flight.
  • Served food and beverages on schedule. Answered passengers’ questions related to flight, airline and airport procedures.
  • Reassured passengers during times of turbulence. Performed first aid to passengers whenever necessary.
  • Ensured all passengers are on their seats prior to take off and landing. Demonstrated use of emergency equipment.
Sep 2012
Mar 2014
Process Associate
TATA CONSULTANCY SERVICES Mumbai, IN
Tata Consultancy Services Limited (TCS) is an Indian multinational information technology (IT) services and consulting company headquartered in Mumbai, Maharashtra, India. It is a subsidiary of the Tata Group and operates in 149 locations across 46 countries
  • Knowledge of fare rules categories, re-issue and refund policies and procedures. Proper interpretation of fare rules/conditions to avoid abuse and thus protect the company’s revenue.
  • Proficient with international private airfares deal sheets, loading and quality checks on ‘Galileo, Sabre, Amadeus and Worldspan.
  • Knowledge of Airline Tariff Publishing Company (ATPCO) – Fares Rules, Footnotes, Routings, Chart One/ Chart Two / Fuel Surcharges, Add-ons etc.
  • Amadeus Farexpert, Galileo Agency Private Fares, Sabre (Contract Manager/ Markup Manager) Fare loading, mark – ups, providing support for fare quote issues in all GDS.
  • Knowledge of Reservation Amadeus, Galileo, Sabre & WS, making reservation.
  •  Have experience in ticketing Issuance of tickets for international sectors/ Domestic sector.
  •  Proficient with hotel, travel and airlines terminologies and international operations.
  • Knowledge of MIS, Agency Debit Memo and Ticket Auditing.

Education

Jul 2009
Mar 2012
Bachelor of commerce in Ritambara ( Malini Kishor Sanghavi college )
Mumbai University
Mar 2008
May 2009
High school in Millennium public school
Central board of secondary education
Feb 2006
Apr 2007
Intermediate in Millennium public school
Central board of secondary education

Certifications

2014
Aviation security
Go airlines

Achievements

2016
Hero Awards
Honored with two “Hero Awards” for outstanding emergency response

Hobbies & Interests

  • Outdoor Sports
  • Travelling
  • Dance
  • Fashion
  • Cleaning

Languages

English
(Native)
Hindi
(Native)
Punjabi
(Basic)
Marathi
(Basic)

Career Aspiration

I look forward to learn new skills and improve my knowledge to advance my career. In 3 years from now, I see myself as a knowledgeable professional having an in-depth knowledge of the organization/industry I will be working with.

Get in touch with Ojal Mahesh