Nupur Choudhury

Started working as a technical support officer for an American company troubleshooting on ventilators.
Promoted as a Quality Auditor in 2018 for a healthcare provider.
Auditing calls for the onshore agents and ensuring all quality aspects are met.
Providing timely feedback to ensure the agents are updated with product knowledge and also coaching opportunities as and when needed.
Training new auditors within the team.
Conducting quality training sessions for the onshore Agents before their OJT starts.
Conducting onshore client calibration to ensure we all are calibrated on the page.
Also conducting internal ATA's i.e Audit the Auditor.

Worked as front end admin officer.
Checking inventory.
Attending clients on the front end.

Worked as Senior Technical Support executive for an Australian company.
Troubleshooting various technical issues related to the customers internet (DSL) connection.
Managing all technical queries over the phone will full efficiency.
Also worked as an SME ( Subject Matter Expert) for the training teams while they were on OJT period.
Ensuring CSAT is always met.