Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Customer Analysis
Customer service
Answering customer questions

Professional Experience

Mar 2016
Jun 2017
CRM
Concentrix Mumbai, IN
Assessed vendor products and maintained positive vendor relations.

Education

Jun 2001
May 2003
HSC in HSS Kuzhikkala
Kerala

Languages

Malayalam, Hindi, English
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