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Nitesh Kumar

Improved customer loyalty and retention by designing custom experiences and personally engaging with customersDeveloped a customer sentiment tracking system, resulting in a better understanding of customer requirements

Key Skills

Customer Experience Management
Problem-solving
Communication skills.

Professional Experience

Aug 2022
Mar 2023
Customer Service Executive
One point one pvt limited Gurgaon, IN
  • Addressed on average [Number] inbound customer calls daily
Developed relationships with [Type] clients and provided individualized customer service to maintain longevity of accounts.

Education

Aug 2020
Mar 2020
Bachelor of Arts management in Sol school of open learning
Mar 2018
Jun 2020
High school in S.M.T high school

Certifications

2022
Avation hospitality and travel management
Frankfinn Avation hospitality travel management

Hobbies & Interests

  • Cricket
  • Traveling

Languages

English
(Native)
Hindi
(Native)

Get in touch with Nitesh